Relationship Banker I - Morristown - Bilingual (Spanish)

TD • Bernardsville, NJ

4d • $24 - $33

About The Position

The Relationship Banker I brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while meeting TD’s risk and regulatory standards. The banker engages clients at a bank location, discovers their goals and needs, explains relevant options transparently, and connects them with appropriate products, services, or partners. The role also provides ongoing guidance on TD products and digital banking capabilities, supports mortgage inquiries and referrals, and follows up to reinforce long-term relationships.

The position is accountable for a welcoming and personalized client experience, resolving concerns or escalating them as appropriate, and growing client relationships. It requires careful compliance with company policies and regulations, accurate documentation and identity verification, sound risk awareness, and protection of clients and the Bank. The role includes required training, teamwork, sharing best practices, and participation in performance and development activities. This position falls under applicable loan-originator and mortgage-loan-originator regulations and requires eligibility for employment with a covered financial institution and NMLS registration.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.
• Must adhere to TD’s code of conduct and ethical standards.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Engage clients in goals-based discovery to understand their needs and priorities.
• Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
• Deliver personalized solutions and next steps by connecting clients with appropriate products, services, or partners.
• Establish follow-up and provide ongoing guidance on TD products, services, and digital capabilities.
• Build and strengthen client relationships through consistent, personalized interactions.
• Accept mortgage inquiries, refer clients for mortgage solutions, and engage in other residential lending activities.
• Resolve client concerns end-to-end where possible and escalate issues in a timely manner when required.
• Identify opportunities to deepen client relationships, improve client outcomes, and support acquisition and retention.
• Maintain accurate client information and documentation, verify identities, and comply with AML laws, regulatory requirements, and company policies.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and partners and contribute to a positive team environment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Base salary and variable compensation or incentive awards, including eligibility for cash and/or equity awards through an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED