Bilingual Relationship Banker- Spanish- Bolingbrook,

U.S. Bank•Bolingbrook, IL

1d•Onsite

About The Position

U.S. Bank Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide financial guidance. They establish trust by assessing and addressing customers’ banking needs, obtaining and processing customer and account information, explaining and educating customers about deposit and loan products and services, and recommending solutions tailored to individual goals. Bilingual Relationship Bankers perform these responsibilities in Spanish and English, as needed by the branch or community. The role requires National Mortgage Licensing Service (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, along with ongoing compliance with applicable legal and regulatory registration requirements, including maintaining a satisfactory criminal and credit record. The employee must work from a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
Four to five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
Business-level proficiency in reading, writing, and speaking both Spanish and English.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with applicable registration requirements.
Maintain a satisfactory criminal and credit record.
Work from a U.S. Bank location for all scheduled work days.

Nice To Haves

Passion, commitment, and drive to improve clients’ financial lives.
Effective and confident client communication.
Ability to learn and adapt to new information and technology platforms.
Experience in financial services and knowledge of the industry, products, and solutions.
Cash-handling experience.
Active listening and excellent problem-solving skills.
Ability to teach customers how to use digital technology.

Responsibilities

Build relationships with customers through in-person, appointment-based, and virtual interactions.
Assess and address customers’ banking needs and provide appropriate guidance.
Obtain and process customer and account information.
Demonstrate and explain available deposit and loan products and services.
Recommend solutions based on customers’ individual goals and needs.
Perform relationship-banking responsibilities in Spanish and English as required by the branch or community.
Teach customers how to use digital technology.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension, subject to eligibility requirements.