Relationship Banker I - Bolingbrook

U.S. Bank•Bolingbrook, IL

2d•Onsite

About The Position

Relationship Bankers build customer relationships across in-person, appointment-based, and virtual channels, using a digital-first approach to provide appropriate banking counsel. They assess customers’ banking needs, collect and process customer and account information, explain deposit and loan products and services, and recommend solutions based on customers’ individual goals. The role includes proactive outreach and follow-up, maintaining knowledge of consumer and business banking products, providing a consistent client experience, processing basic transactions, opening accounts, completing service requests, and submitting credit applications. Relationship Bankers work collaboratively with branch colleagues and use available resources and technology to serve customers accurately and efficiently. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. The registration process includes criminal background and credit checks. The role requires working from a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to meet NMLS registration requirements, including required criminal background and credit checks.
Work from a U.S. Bank location on all scheduled work days.

Nice To Haves

Ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ underlying needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations to meet customers’ needs, reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach, follow-up, and learning about clients’ financial needs and preferred banking channels.
Engage and communicate effectively with clients to identify solutions for new and existing customers.
Assess customers’ needs and recommend suitable deposit and loan products, services, and other solutions.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Partner with branch team members and other partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about digital and self-service products and services.
Use available resources and technology to optimize the client experience and provide accurate operational service.
Complete the required NMLS registration process and maintain registration requirements.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.