Relationship Banker I

Cathay Bank•New York, NY

About The Position

The Relationship Banker I primarily handles teller transactions, provides operational support, cross-sells bank products and services, and resolves customer service issues. The role processes transactions accurately and efficiently while delivering a professional, exceptional customer experience. As needed, the banker opens accounts and refers customers to other areas of the bank. The role follows regulations and bank security procedures to protect customers and minimize risk to the bank. Responsibilities span branch operations, new account opening, and sales and service. The banker processes deposits, withdrawals, and outgoing wires; balances teller cash and assists with ATM balancing; performs safe deposit box functions; supports customer problem resolution; and identifies and reports suspicious activity through required reporting. The banker also opens accounts, handles account maintenance, responds to customer inquiries, makes appropriate product recommendations, protects confidential information, develops customer relationships, makes referrals to bank partners, and supports branch promotions.

Requirements

College degree in business, accounting, or finance, or related work experience.
Desire to learn the banking industry, help others, and work in a professional environment.
PC literacy and typing proficiency.
Detail-oriented and organized, with good note-taking and follow-up skills.
Good oral and written communication skills, including the ability to write clear messages, initiate conversations, and discuss products and services with customers.
Good listening and interpersonal skills, including the ability to listen without interrupting, seek clarification, respond professionally, and remain composed in difficult situations.
Ability to work independently and as part of a team.
Ability to give and receive feedback to improve skills and job knowledge.
Ability to maintain good attendance and consistently arrive at the scheduled start time.
Willingness and ability to commute as required for business needs.

Nice To Haves

College degree in business, accounting, or finance, or related work experience.
6–12 months of cash handling, retail customer service, or sales experience.
Banking experience.
Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint, and Outlook.
Bilingual English/Chinese (Mandarin or Cantonese).

Responsibilities

Perform deposit and withdrawal transactions.
Reconcile and balance the teller cash drawer.
Process outgoing wires.
Perform safe deposit box functions, including entry, opening, and maintenance.
Assist customers with problem resolution.
Assist in ATM balancing.
Detect and report fraudulent or suspicious activities through required BSA reporting, Currency Transaction Reports, or Monetary Instrument Reports.
Perform all aspects of new account opening procedures for bank products and services.
Answer customer inquiries, recommend appropriate financial solutions, and assist with problem resolution.
Perform customer service functions such as check orders, address changes, return mail processing, superseding signature cards, and other account maintenance.
Maintain confidentiality of customer information and proprietary bank information.
Identify opportunities to cross-sell bank products and services to help meet customers’ financial goals.
Provide personalized customer service and maintain customer contact to expand relationships and support retention.
Communicate with bank business partners and make referrals as appropriate, including to financial advisors, mortgage loan originators, and commercial lenders.
Proactively support branch new business promotions.
Commute as required for business needs.