Relationship Banker I

STRIDE BANK NA•Woodward, OK

5d•Onsite

About The Position

The Relationship Banker I builds relationships with Bank customers and prospective customers and provides banking services to individual customers, with an emphasis on personal finances, lending, and customer service. The role involves understanding customers’ financial needs and recommending relevant products and solutions, supporting account opening and closing, and assisting customers with consumer loans. The Relationship Banker also performs teller-line and basic branch operations functions while following company policies, compliance requirements, and security procedures.

Requirements

High school diploma or equivalent.
Ability to read and interpret procedure manuals, general business correspondence, and government regulations.
Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Ability to maintain simple written correspondence.

Nice To Haves

1–2 years of experience in a customer service role.

Responsibilities

Build and share knowledge of retail bank products, services, and specialty product lines.
Understand customers’ needs, recommend appropriate options, and present and cross-sell products and solutions based on their financial needs.
Handle account-opening and account-closing functions, help customers select appropriate accounts, research customer accounts, and comply with BSA and CIP requirements.
Advise customers on consumer loan products; maintain knowledge of loan policies and procedures; take loan applications and enter them into the centralized loan system for underwriting; communicate decisions; and close and fund consumer loans.
Collaborate with associates and other lines of business to make referrals and meet or exceed individual and branch goals.
Maintain knowledge of teller-line functions, including processing transactions, balancing cash drawers, Teller Cash Recyclers (TCR), the vault, and basic branch operations.
Follow company compliance guidelines and procedures affecting the Relationship Banker position.
Comply with security and operations procedures, including dual-control functions and records administration, and complete required logs and reports.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
Perform other duties as assigned.