Bilingual Receptionist

Catholic Charities of San Bernardino and Riverside Counties•Lansing, MI

7d•Onsite

About The Position

The Bilingual Receptionist is the first point of contact for patrons, employees, and volunteers entering Cristo Rey Community Center. The role welcomes visitors, directs them to the appropriate department, screens people entering the building, answers and transfers incoming calls, and schedules appointments for free legal aid. The receptionist also supports donations and clothing closet access, maintains sign-in records and confidential records, and performs building opening and closing procedures. The position is on-site and may not be eligible for remote work. It includes direct interaction with individuals or families in crisis and handling sensitive or potentially traumatic information. Occasional meetings or events outside regular business hours and occasional driving, potentially with clients, may be needed for operational purposes. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

Requirements

High school diploma or equivalent.
Bilingual in English and Spanish.
Accurate and detail-oriented.
Motivated self-starter with excellent communication skills and a high level of integrity.
Strong organizational skills.
Demonstrate commitment to the mission and values of Catholic Charities of Ingham, Eaton, and Clinton Counties.
Work collaboratively as part of a team.
Identify challenges proactively and develop practical solutions.
Show awareness of and respect for cultural diversity.
Use time and resources responsibly and uphold strong moral character.
Able to meet the role's physical requirements, including frequent use of hands; talking, bending, squatting, twisting, climbing, kneeling, and reaching; and occasionally lifting or carrying up to 30 pounds.
Able to perform close-up work, see at a distance, and adjust focus.

Nice To Haves

One year of receptionist experience preferred.
Microsoft Word and Excel experience preferred.

Responsibilities

Greet people entering Cristo Rey Community Center and direct them to the appropriate offices.
Screen people entering the building appropriately.
Complete paperwork for clients seeking access to the clothing closet and log visits in software.
Accept donations, explain policies on acceptable donations, write receipts, and promptly deliver cash donations to the Finance Department.
Answer incoming telephone calls and transfer them as necessary.
Schedule appointments for free legal aid and share the weekly appointment schedule with the appropriate lawyer.
Ensure volunteers, community service workers, and visitors sign in and out on the respective logs.
Perform opening and closing procedures, including unlocking and locking the building at the appropriate times.
Maintain confidential records.
Perform other duties as assigned.