Bilingual Receptionist - Birmingham Orthodontics

Rock Dental Brands•Hoover, AL

27d•Onsite

About The Position

At Birmingham Orthodontics, we don’t just straighten teeth—we transform lives and build confidence! As our Bilingual Receptionist, you are the welcoming face and voice of our Hoover practice. You’ll deliver world-class service to our patients while collaborating closely with our orthodontists, clinical assistants, and team leads to keep our day running seamlessly. If you are fluent in both English and Spanish, love connecting with people, and thrive in a fast-paced, high-energy environment, we’d love to welcome you to our family!

Requirements

Fluent in English and Spanish (verbal and written) to comfortably assist our diverse patient community.
Outstanding verbal and written communication with a genuinely kind, warm, and approachable personality.
Exceptional organization, attention to detail, and the ability to multi-task effortlessly.
Anticipates doctor and team needs, handles constructive feedback with grace, and approaches challenges with problem-solving energy.
High school diploma (or equivalent);
2+ years of front office experience preferred;
basic computer literacy;
legible handwriting.

Responsibilities

Warmly welcome patients and families, managing check-ins, phone lines, and direct customer service with enthusiasm.
Coordinate patient scheduling, appointment confirmations, and patient flow to maximize treatment efficiency.
Verify insurance eligibility, manage patient accounts, and assist families in understanding their coverage.
Maintain precise, HIPAA-compliant patient health records and digital files.
Maintain front-desk stock, assist with office organization, and ensure our reception area is clean, inviting, and stocked.