Bilingual Patient Support Specialist - Clinical Services

Cabarrus Health Alliance•Kannapolis, NC

1d•$17 - $19

About The Position

The Bilingual Patient Support Specialist works in the Clinical Services Division, preparing, maintaining, and processing records, logs, and files; scheduling appointments; and performing data entry. The role performs complex clerical duties under regular supervision. It requires fluency in written and spoken English and Spanish, along with accurate, detail-oriented administrative support.

Requirements

High school diploma or equivalent.
Fluency in both written and spoken English and Spanish.
Computer proficiency in Microsoft applications such as Word, SharePoint, Excel, and Publisher.
Thorough knowledge of standard office practices, procedures, equipment, and administrative support techniques.
Knowledge of business English, spelling, and basic arithmetic.
Ability to apply policies and procedures accurately.
Ability to perform arithmetic calculations and prepare forms and statistical tables.
Accurate typing and data-entry skills with attention to detail.
Ability to establish and maintain effective working relationships with clients, staff, and the general public.
Ability to work independently and manage multiple priorities.

Nice To Haves

Healthcare experience preferred.

Responsibilities

Register patients by checking them in and out in a timely and professional manner.
Verify patient insurance coverage and eligibility.
Collect co-payments according to office policies.
Schedule and confirm patient appointments.
Scan documents into electronic folders.
Prepare, maintain, and process records, logs, and files.
Perform data entry for the Clinical Services Division.

Benefits

Employer-paid health insurance with low out-of-pocket cost.
Retirement pension through the NC Local Government Retirement System.
401(k) with employer match.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
Paid vacation.
Paid sick leave.
13 paid holidays and a floating holiday.
New hires start with two vacation days and two sick days and begin accruing immediately.
Paid parental leave.
Paid volunteer hours.
Employee assistance program.
Tuition reimbursement.
Longevity pay.
Wellness allowance.
Prior local and state government years of service count toward calculating vacation accrual rate. Benefits differ for part-time employees.