Clinical Services, Resolution Support Specialist

Castle Biosciences•Scottsdale, AZ

12d•Onsite

About The Position

Castle Biosciences is hiring a full-time Clinical Services, Resolution Support Specialist to work from its Scottsdale, Arizona office. The position supports Client Services and Problem Resolution workflows by completing basic, rule-based follow-up activities that help move orders, cases, and client requests forward. The work primarily involves outbound calls and approved written outreach to obtain missing information or documentation, along with first-level follow-up on insurance information, demographic discrepancies, spelling corrections, billing-related requests, documentation gaps, and standard order requirements. The specialist uses approved scripts, templates, and follow-up cadences, documents outreach attempts and outcomes, and routes unclear items to the Team Lead or Supervisor. The stated start date is November 23, 2026. The schedule is Monday through Friday, with the specific schedule determined by department leadership.

Requirements

High school diploma or equivalent.
Strong Microsoft Office skills.
Strong communication, organization, and attention to detail.

Nice To Haves

One year of customer service, administrative, healthcare support, or sales support experience.

Responsibilities

Conduct outbound calls and approved written outreach to obtain missing information or documentation.
Complete first-level follow-up for insurance information, demographic discrepancies, spelling corrections, billing-related requests, documentation gaps, and standard order requirements.
Use approved scripts, templates, and follow-up cadences.
Document outreach attempts, responses, next steps, and follow-up actions.
Gather missing information and request documentation.
Support fax receipt confirmation.
Coordinate predefined follow-up activities.
Route unclear items to the Team Lead or Supervisor.