Clinical Services, Resolution Support Specialist
About The Position
Castle Biosciences is hiring a full-time Clinical Services, Resolution Support Specialist to work from its Scottsdale, Arizona office. The role supports Client Services and Problem Resolution workflows by completing basic, rule-based follow-up activities that help move orders, cases, and client requests forward. Most time is spent conducting outbound calls and approved written outreach to obtain missing information or documentation. The specialist performs first-level follow-up on insurance information, demographic discrepancies, spelling corrections, billing-related requests, documentation gaps, and standard order requirements, using approved scripts, templates, and follow-up cadences. The role also documents outreach attempts, responses, next steps, and follow-up actions; confirms fax receipt; coordinates predefined follow-up activities; and routes unclear items to the Team Lead or Supervisor. The stated start date is November 23, 2026. The schedule is Monday through Friday, with the specific schedule determined by department leadership.
Requirements
- High school diploma or equivalent (listed as a preferred qualification).
- Strong Microsoft Office skills.
- Strong communication, organization, and attention to detail.
- Legally authorized to work in the United States; the company does not sponsor H-1B visas, OPT, or employment-related visas.
Nice To Haves
- One year of customer service, administrative, healthcare support, or sales support experience preferred.
Responsibilities
- Conduct outbound calls and approved written outreach to obtain missing information or documentation.
- Complete first-level follow-up for insurance information, demographic discrepancies, spelling corrections, billing-related requests, documentation gaps, and standard order requirements.
- Use approved scripts, templates, and follow-up cadences.
- Document outreach attempts, responses, next steps, and follow-up actions.
- Gather missing information and request documentation.
- Support fax receipt confirmation and coordinate predefined follow-up activities.
- Route unclear items to the Team Lead or Supervisor.
Benefits
- Excellent annual salary plus 20% bonus potential.
- 20 accrued PTO days annually and 10 paid holidays.
- 401(k) with 100% company match up to 6%.
- Three health care plan options and a company HSA contribution.
- Company stock grant upon hire.
- Professional development and opportunities for internal growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
