Patient Support Services Specialist

Pascua Yaqui Tribe • Guadalupe, AZ

6d

About The Position

The Patient Support Services Specialist applies broad knowledge of policies, procedures, applicable laws, and regulations while providing administrative and patient support. The role may involve processing patient applications, verifying patient information, coordinating with outside agencies on patient-information issues and documentation, reconciling expenses, tracking projects, and preparing reports. The specialist also provides front-desk and appointment support, updates patient and insurance information in Electronic Health Record Systems, prepares and reviews patient-service records and reports, maintains confidential files, and responds to requests for information and assistance.

Requirements

• Associate's degree.
• Two years of administrative support experience, along with experience sufficient to successfully perform the essential duties of the job.
• Proficiency in Microsoft Word and Outlook.
• Must possess and maintain a valid Arizona Driver's License.
• Must have a current Level 1 Arizona Clearance Card; failure to maintain a current card will result in termination.
• Knowledge of clerical and office support practices, customer service principles, recordkeeping, general mathematics, English grammar and punctuation, report preparation, and assigned department operations.
• Knowledge of applicable federal, state, and local laws, rules, and regulations.
• Knowledge of medical tracking and reporting software, including electronic systems for third-party insurance billing, AHCCCS eligibility and enrollment requirements, and the RPMS System.
• Knowledge of HIPAA regulations.
• Ability to maintain confidential records and files; apply and explain laws, codes, regulations, policies, and procedures; prepare and proofread reports and documentation; compile information; and prepare business correspondence and records.
• Ability to provide customer service, work independently, follow oral and written instructions, and operate office equipment including a computer and related software.
• Good communication and interpersonal skills, including the ability to exchange information and receive verbal and written work instructions.
• Knowledge of Yaqui culture, customs, resources, and traditions, or a willingness to learn.

Nice To Haves

• Bilingual English/Spanish.

Responsibilities

• Manage the front desk; check patients in and out; schedule patient appointments, confirm appointments, and answer phones.
• Update patient and insurance information in various Electronic Health Record Systems.
• Prepare and review documents and forms for patient tracking, rosters, and mailings, including patient data collection.
• Prepare and review reports related to patient services, including correspondence, patient charts, and summaries as directed; research and verify information for inclusion.
• Provide specialized administrative support by preparing and processing confidential documents, preparing and reviewing patient records, preparing meeting agendas and minutes, and maintaining departmental data and related documents.
• Maintain and update confidential files and paperwork related to accounts receivable, accounts payable, or tribal information.
• Respond to sensitive requests for information and assistance, provide information about applicable rules, policies, and regulations, resolve citizen concerns and complaints, and refer inquiries as appropriate.
• Attend trainings for the assigned department as needed.
• Perform other duties of a similar nature or level as requested by a supervisor or director.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree