Bilingual Patient Services Specialist II

CaroMont Health • Gastonia, NC

4d

About The Position

Provides front office support, including welcoming patients and delivering excellent customer service in person and over the phone. Duties include collecting co-payments, scheduling appointments, updating missing patient demographic information, obtaining referrals and pre-certifications, and performing other clerical duties as assigned. The role communicates and models the mission and values of CaroMont Health.

The position requires proficiency in a language other than English, which will be tested. The specialist must maintain patient confidentiality and handle a fast-paced environment in a confident, professional manner while coordinating multiple tasks and communicating with patients, coworkers, providers, office staff, patient family members, and representatives from hospitals and insurance providers.

Requirements

• High school diploma or equivalent.
• At least 3 years of medical office experience.
• Computer experience.
• Good customer service skills.
• Excellent communication skills and knowledge of medical practice operations.
• Interpersonal skills to function as a liaison among providers, office staff, patients, and patients’ family members.
• Ability to read, write, follow oral and written instructions, perform mathematical calculations, and communicate effectively with patients, coworkers, and service representatives from area hospitals and insurance providers.
• Ability to handle a fast-paced environment in a confident, professional manner.
• Self-motivation, sound judgment, initiative, and ability to prioritize and coordinate several tasks simultaneously while maintaining a confident, knowledgeable, and helpful demeanor.
• Compassionate listening and effective problem-solving and critical-thinking skills when addressing concerns of patients and employees, without appearing judgmental.
• Understanding of and ability to maintain strict patient confidentiality.
• Proficiency in a language other than English; proficiency testing is required.

Responsibilities

• Greet and welcome patients.
• Provide customer service in person and over the phone.
• Collect co-payments.
• Schedule appointments.
• Update missing patient demographic information.
• Obtain referrals and pre-certifications.
• Perform other clerical duties as assigned.
• Communicate and model the mission and values of CaroMont Health.
• Serve as a liaison between providers, office staff, patients, and patients’ family members.
• Maintain strict patient confidentiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED