Patient Services Specialist II

CaroMont Health•Gastonia, NC

About The Position

The Patient Services Specialist II provides front office support for a medical practice. The role includes welcoming patients, delivering customer service in person and by phone, collecting co-payments, scheduling appointments, updating patient demographic information, obtaining referrals and pre-certifications, and completing other clerical duties as assigned. The specialist communicates and models the mission and values of CaroMont Health.

Requirements

High school diploma or equivalent.
At least 3 years of medical office experience.
Computer experience.
Ability to provide excellent customer service.
Excellent communication skills and knowledge of medical practice operations.
Interpersonal skills to function as a liaison between providers, office staff, patients, and patients' family members.
Ability to read, write, follow oral and written instructions, perform mathematical calculations, and communicate effectively.
Ability to handle a fast-paced environment in a confident, professional manner.
Self-motivation, sound judgment, initiative, and ability to prioritize and coordinate several tasks simultaneously.
Ability to listen compassionately and use effective problem-solving and critical-thinking techniques without appearing judgmental.
Understanding of and ability to maintain strict patient confidentiality.

Responsibilities

Greet and welcome patients.
Provide customer service in person and over the phone.
Collect co-payments.
Schedule appointments.
Update missing patient demographic information.
Obtain referrals and pre-certifications.
Perform other clerical duties as assigned.
Communicate and model the mission and values of CaroMont Health.
Serve as a liaison between providers, office staff, patients, patients' family members, hospitals, and insurance providers.
Maintain strict patient confidentiality.