Patient Services Specialist II

CaroMont Health • Belmont, NC

8d

About The Position

Provides front office support for a medical practice, including welcoming patients, delivering excellent customer service in person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographic information, obtaining referrals and pre-certifications, and performing other assigned clerical duties. Communicates and models the mission and values of CaroMont Health.

The role serves as a liaison among providers, office staff, patients and their family members, as well as hospital and insurance-provider service representatives. It requires handling a fast-paced environment professionally, coordinating and prioritizing multiple tasks, and responding compassionately and thoughtfully to concerns while maintaining strict patient confidentiality.

Requirements

• High school diploma or equivalent.
• At least 3 years of medical office experience.
• Computer experience.
• Ability to provide excellent customer service.
• Excellent communication skills and knowledge of medical practice operations.
• Interpersonal skills to function as a liaison between providers, office staff, patients, and patients’ family members.
• Ability to read, write, follow oral and written instructions, perform mathematical calculations, and communicate effectively.
• Ability to handle a fast-paced environment in a confident, professional manner.
• Self-motivation, sound judgment, initiative, and ability to prioritize and coordinate multiple tasks while maintaining a confident, knowledgeable, and helpful demeanor.
• Compassionate listening and effective problem-solving and critical-thinking skills, without appearing judgmental.
• Ability to understand and maintain strict patient confidentiality.

Responsibilities

• Greet and welcome patients.
• Provide excellent customer service in person and over the phone.
• Collect co-payments.
• Schedule appointments.
• Update missing patient demographic information.
• Obtain referrals and pre-certifications.
• Perform other clerical duties as assigned.
• Communicate and model the mission and values of CaroMont Health.
• Communicate with providers, office staff, patients, patients’ family members, and service representatives from area hospitals and insurance providers.
• Listen compassionately and use effective problem-solving and critical-thinking techniques to address concerns.
• Maintain strict patient confidentiality.
• Prioritize and coordinate several tasks simultaneously.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED