Bilingual Patient Service Representative (Waukegan)
About The Position
Orthodontic Experts is seeking a bilingual Patient Service Representative to provide a welcoming, helpful experience for visitors and patients. The role manages the front desk, answers calls, and provides general administrative support at the Waukegan clinic. The representative may travel to clinics in Mundelein and Mount Pleasant and, when traveling, is expected to perform the role’s duties, including administrative tasks. The position also participates in marketing events and handles other tasks as assigned. The stated schedule is Monday through Wednesday, 8:45 a.m. to 5:00 p.m.; Thursday and Friday, 6:45 a.m. to 3:00 p.m.; two Saturdays per month; and two 9:45 a.m. to 6:00 p.m. shifts per month. The base location is 2410 Washington St, Waukegan, IL 60085.
Requirements
- High school degree or GED equivalent.
- At least 3 years of customer service experience.
- At least 2 years of patient service experience.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
- Excellent problem-solving and de-escalation skills.
- Excellent written and verbal communication skills.
- Bilingual in Spanish.
Responsibilities
- Answer phone calls and listen to and return voicemails left on front-office phones.
- Check in new and existing patients and notify clinical staff when patients arrive.
- Collect new-patient registration forms, medical history forms, and HIPAA privacy notices.
- Check out patients, collect payments, and schedule their next appointments.
- Answer questions and provide information to walk-in patients.
- Keep the communication log up to date with patient and parent communications.
- Review the clinic’s daily schedule for changes and identify open appointment slots in advance, filling them with bonding appointments, adjustments, or new-patient consultations at least two days ahead.
- Adjust clinic hours based on the schedule.
- Review bonding approvals and verify that bondings are approved and active with insurance the day before and the day of appointments.
- Understand and reiterate the cancellation policy to patients.
- Print end-of-day reports.
- Maintain cleanliness of the office and reception area.
- Check and reply to office emails.
- Reconcile collected payments against reports and check credit card transactions.
- Call patients with outstanding balances.
- Perform all role duties, including administrative tasks, when traveling to another clinic.
- Participate in marketing events.
- Handle cash.
- Perform other tasks as assigned.
Benefits
- Paid Patient Service Representative training.
- Travel pay when traveling to sister clinics more than 15 miles from the base clinic.
- Medical, dental, vision, and life insurance.
- Short-term disability.
- Employee Assistance Program.
- Health Savings Account.
- Dependent Care Account.
- 401(k) and matching.
- Paid Time Off.
- Identity Theft Protection through LifeLock.
- MetLaw.
- Pet insurance.
- Free and discounted orthodontic treatment.
- Monthly bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
