Bilingual Patient Service Representative (Hillside)

Orthodontic Experts LTD•Hillside, IL

2h•$19 - $20•Onsite

About The Position

Orthodontic Experts is seeking a bilingual Patient Service Representative to provide a warm welcome and helpful information to patients and visitors. The role manages the front desk, answers incoming calls, and provides general administrative support at the Hillside clinic. The representative may also travel to Glendale Heights, Avondale, and Aurora clinics, where they are expected to perform the duties and administrative responsibilities of the role. Participation in marketing events is also part of the position.

Requirements

High school degree or GED equivalent.
3 years of customer service experience.
2 years of patient service experience.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
Excellent problem-solving and de-escalation skills.
Excellent written and verbal communication skills.
Bilingual in Spanish.

Responsibilities

Answer phone calls and listen and respond to voicemails left on front-office phones.
Check in new and existing patients and notify clinical staff when patients arrive.
Collect new-patient registration, medical history, and HIPAA privacy documentation.
Check out patients, collect payments, and schedule their next appointments.
Answer questions and provide information to walk-in patients.
Keep the communication log updated with patient and parent communications.
Review the clinic's daily schedule for changes and fill open appointment slots at least two days in advance with bonding appointments, adjustments, or new-patient consultations; adjust clinic hours based on the schedule.
Review bonding approvals and confirm bondings are approved and active with insurance the day before and day of appointments.
Explain and reiterate the cancellation policy to patients.
Print end-of-day reports.
Maintain cleanliness of the office and reception area.
Check and respond to office emails.
Reconcile collected payments against reports and check credit card transactions.
Contact patients with outstanding balances.
Perform role duties and administrative tasks when traveling to another clinic.
Participate in marketing events.
Handle cash.
Perform other assigned tasks.

Benefits

Paid Patient Service Representative training.
Travel pay when traveling to sister clinics more than 15 miles from the base clinic.
Medical, dental, vision, and life insurance.
Short-term disability.
Employee Assistance Program.
Health Savings Account.
Dependent Care Account.
401(k) and matching.
Paid Time Off.
Identity theft protection through LifeLock.
MetLaw.
Pet insurance.
Free and discounted orthodontic treatment.
Monthly bonuses.