Bilingual Patient Coordinator
About The Position
Children’s Cardiology, a subsidiary of Children’s Healthcare of Atlanta, is comprised of more than 60 pediatric cardiologists providing comprehensive services for patients from before birth to age 21 who have acquired or congenital heart disease. The Patient Coordinator provides a high level of patient satisfaction through great customer service and anticipating the patient’s needs while coordinating all aspects of patient care to include registering and greeting patients, verifying insurance and handling referrals. After completion of training, employees who pass a company approved Qualified Interpreter exam are eligible to receive additional pay. Employees must keep the certification active to receive the additional pay.
Requirements
- High school diploma or associates degree required.
- Minimum 3 years of healthcare front office experience.
- Current BLS certification required.
- Working experience with insurance processes required.
- Proficient in Microsoft Office Suite with emphasis on strong data entry skills.
- Demonstrated excellent customer service skills.
- Strong oral and written communication skills required.
- Ability to prioritize and handle multiple tasks concurrently.
Nice To Haves
- Pediatric or family practice experience preferred.
- Medical Assistant experience preferred; certification a plus.
- EMR/EPIC experience preferred.
Responsibilities
- Demonstrate a courteous, friendly and professional demeanor while greeting patients/visitors.
- Answer incoming calls and respond appropriately to requests, directions and other inquires.
- Perform check-in/check-out duties including payments, ensuring correct patient information is in the EMR system.
- Facilitate the registration of patient information including verifying insurance eligibility and other payors.
- Confirm insurance coverage and obtains authorizations for managed care patients if applicable.
- Explain regulatory financial requirements/responsibilities to patient or responsible party and collects/posts payments.
- Collect all applicable payments from patients at time of service.
- Accurately maintain and balance daily receipts with payments collected.
- Maintain and print “Department Appointment Report.”
- Make daily updates to the “Customer Service Communication” clinic boards with correct physician, staff and team member names.
- Schedule patient appointments when appropriate.
- Assist co-workers in completion of duties when time allows; share information with co-workers.
- Travel to other assigned clinic locations as needed for coverage.
- Maintain Emergency Equipment Check for clinic location when assigned.
- Assist as or perform the duties of the Medical Assistant as needed, if applicable.
- Perform other duties and projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
