Bilingual On-site Supervisor - 2nd Shift

Surge Staffing • West Jefferson, OH

2d • $55,000 - $58,000 • Onsite

About The Position

Surge Staffing is seeking an organized, customer-focused, and motivated Bilingual On-site Supervisor to manage day-to-day staffing operations at a key client location. The role supports client satisfaction and temporary employees, coordinates workforce needs, and maintains accurate administrative processes. The schedule is Monday through Thursday, 3:30 PM to 1:00 AM.

The ideal candidate is a strong leader with excellent communication skills, experience in staffing or workforce management, and the ability to build positive relationships with clients and employees. The position serves as the primary on-site contact for the client and temporary workforce, delivers customer service, recruits and onboards candidates, monitors workforce attendance and performance, and handles documentation and administrative processes. It also supports employee engagement and issue resolution and ensures compliance with company policies, client expectations, and employment regulations.

Requirements

• Proficiency in both English and Spanish.
• High school diploma or equivalent.
• One to two years of supervisory experience or three to five years of customer service experience.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and administrative abilities, with attention to detail.
• Experience processing background checks, Form I-9s, and E-Verify.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Reliability, professionalism, and commitment to delivering outstanding service.

Nice To Haves

• Previous leadership or supervisory experience.
• Experience in staffing, recruiting, human resources, or workforce management.

Responsibilities

• Serve as the primary on-site contact for the client and temporary workforce.
• Deliver exceptional customer service to clients and employees.
• Recruit, onboard, and match qualified candidates to meet client staffing needs.
• Monitor employee attendance, punctuality, and overall performance.
• Communicate regularly with client representatives about staffing requirements and workforce concerns.
• Process new-hire documentation, including background checks, Form I-9s, and E-Verify.
• Assist with Workers' Compensation claims and employee incident reporting.
• Reconcile vendor invoices and maintain accurate records.
• Complete required administrative tasks and reporting in a timely manner.
• Support employee engagement, coaching, and issue resolution.
• Ensure compliance with company policies, client expectations, and employment regulations.
• Perform additional duties as assigned.

Benefits

• Competitive compensation.
• Opportunity for career growth and advancement.
• Supportive team environment.
• Dynamic, fast-paced workplace.
• Opportunity to make a meaningful impact by helping people find employment while supporting valued clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED