Bilingual On-site Supervisor - 2nd Shift

Surge Staffing•West Jefferson, OH

23h•Onsite

About The Position

Surge Staffing is seeking an organized, customer-focused, and motivated Bilingual On-Site Supervisor to manage day-to-day staffing operations at a key client location. The role is responsible for client satisfaction, support for temporary employees, coordination of workforce needs, and accurate administrative processes. The ideal candidate is a strong leader with excellent communication skills, staffing or workforce management experience, and the ability to build positive relationships with clients and employees. The schedule is Monday through Thursday, 3:30 PM to 1:00 AM. Surge Staffing describes the workplace as a dynamic, fast-paced environment and offers competitive compensation, career growth and advancement opportunities, and a supportive team environment. The role provides an opportunity to help people find employment while supporting clients.

Requirements

Proficiency in both English and Spanish.
High school diploma or equivalent.
One to two years of supervisory experience or three to five years of customer service experience.
Excellent communication, interpersonal, and customer service skills.
Strong organizational and administrative abilities, with attention to detail.
Experience processing background checks, Form I-9s, and E-Verify.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to prioritize multiple tasks in a fast-paced environment.
Reliability, professionalism, and commitment to outstanding service.

Nice To Haves

Previous leadership or supervisory experience.
Experience in staffing, recruiting, human resources, or workforce management.

Responsibilities

Serve as the primary on-site contact for the client and temporary workforce.
Deliver customer service to clients and employees.
Recruit, onboard, and match qualified candidates to client staffing needs.
Monitor employee attendance, punctuality, and performance.
Communicate regularly with client representatives about staffing requirements and workforce concerns.
Process new-hire documentation, including background checks, Form I-9s, and E-Verify.
Assist with Workers' Compensation claims and employee incident reporting.
Reconcile vendor invoices and maintain accurate records.
Complete administrative tasks and reporting in a timely manner.
Support employee engagement, coaching, and issue resolution.
Ensure compliance with company policies, client expectations, and employment regulations.
Perform additional duties as assigned.