Bilingual On-site Manager

Surge Staffing•Miami, FL

1d•Onsite

About The Position

The Bilingual Workforce Manager (English and Spanish) meets a major Surge client’s temporary staffing and/or training needs. The role provides quality service to the client and temporary employees by matching workers’ skills to customer requirements, developing and retaining business through outstanding customer service, and completing administrative tasks that support service quality and performance. The manager may supervise Workforce Staffing Specialists and Workforce Supervisors, and may perform their duties as needed. The position requires English and Spanish fluency and is full-time. Work hours are either first shift (7 a.m.–4 p.m.) or second shift (5 p.m.–1 a.m.).

Requirements

Ability to read, write, and speak both English and Spanish.
High school diploma required.
At least 1–2 years of supervisory experience or 3–5 years of previous experience in a customer service industry.
Ability to access locations where people, information, or equipment are needed.
Ability to understand and accurately apply basic math.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
Ability to competently use work-related equipment and materials.
Ability to remember policies and procedures or locate resources to find information.
Ability to travel to customer sites and other company offices as needed.
Effective and tactful communication skills, both written and verbal.
Ability to work independently and with team members, manage multiple tasks, and organize information.
Cooperative, team-oriented, patient, and calm under pressure.
Ability to produce results autonomously within company guidelines and adapt to changing priorities.
Ability to provide excellent customer service to customers and employees.
Ability to advise, counsel, guide, and influence customers and employees.
Ability to analyze and evaluate people, data, and things to determine appropriate courses of action.
Previous business development experience, including sales strategy development, cold calling, sales presentations, closing techniques, and service and pricing proposals.
Ability to succeed in a fast-paced, highly competitive, deadline-oriented environment.
Self-motivation and a sense of urgency in sales and service activities.
Strong communication, presentation, follow-up, negotiation, and closing skills, with an emphasis on listening.
Ability to develop teams and work effectively in team environments.
Strong leadership, initiative, and creativity, including the ability to identify and communicate effective techniques and approaches.
Ability to develop employees’ professional skills.

Nice To Haves

Bachelor’s degree or equivalent business experience.
Prior experience as a Branch Supervisor or Manager.

Responsibilities

Gather detailed assignment information from the customer and use it to fill orders with suitable, high-quality placements.
Implement and manage company quality standards, including the Performance Selection System (PSS) program.
Customize or enhance recruiting, training, recognition, and retention programs to support customer service.
Create and implement customer-specific orientation programs that incorporate the customer’s policies.
Oversee customer development activities and maintain strong client relationships through regular meetings and communication.
Make skill-sourcing sales calls, present company services and solutions, and pursue new business opportunities within the customer account.
Monitor and address personnel issues and concerns promptly and effectively.
Apply company collection policies and liaise with Credit and Collections to resolve issues.
Reconcile invoices for accuracy and prepare them for approval and payment processing, including vendor invoices when necessary.
Monitor the profitability of the client account.
Complete and maintain reports documenting sales and service activity, and produce requested management reports.
Schedule temporary employees, check them in, and provide pre-assignment orientation.
Monitor temporary employees’ attendance and performance; coach and counsel them to support quality, productivity, and job satisfaction.
Implement company award programs to recognize temporary employees’ performance.
Answer telephone inquiries from customers and temporary employees.
Maintain complete and accurate customer and temporary employee records.
Supervise Workforce Staffing Specialists and Workforce Supervisors as needed, and perform their duties when necessary.
Follow company policies and procedures for staffing and customer activity and perform other duties needed for successful company operations.
Assist with unemployment and Workers’ Compensation claims as directed by the relevant departments.
Develop and coordinate the use of other staffing vendors as part of a subcontractor management program when needed.