On-Site Specialist (Bilingual)

Elwood Staffing•El Paso, TX

4d•Onsite

About The Position

The Bilingual On-Site Specialist supports the success and improvement of a client’s On-Site program. The role uses independent judgment and discretion to guide associates’ activities and ensure job performance goals are met or exceeded, including coaching, counseling, disciplining, and, when appropriate, terminating associates. The specialist builds strong relationships with temporary associates and reinforces the employer-associate relationship and their commitment to the client. All employees are expected to support the company’s mission and beliefs and provide superior customer service. The specialist works closely with client management, supervisors, temporary associates, and company personnel to anticipate staffing needs, maintain client satisfaction, resolve concerns, and meet performance expectations. The role includes recruiting and assigning temporary associates, conducting new-hire orientations, monitoring workplace interactions and safety, responding to injuries, and developing strategies to reduce turnover. The position requires fluency in Spanish and English, strong communication and computer skills, a valid driver’s license, and dependable transportation for travel between the branch and client locations as needed.

Requirements

Fluency in Spanish and English.
Ability to work cross-functionally, communicate proactively, and resolve issues with a strong sense of urgency.
Excellent computer skills, including proficiency in Microsoft Office.
Strong verbal and written communication skills.
Valid driver’s license for travel between the branch and client location.
Access to dependable transportation to arrive punctually, travel between job sites or clients as needed, and meet scheduled work hours, including evenings and weekends.

Nice To Haves

Experience in a customer service role is preferred.
Organized.

Responsibilities

Develop a strong working relationship with the client’s management team.
Build effective relationships with stakeholders to anticipate future needs and recruit temporary resources.
Communicate effectively, verbally and in writing, with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisory personnel to confirm satisfaction with associate performance and address concerns.
Develop an intimate knowledge of the client’s facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet the client’s standards for job skills and ability.
Maintain regular contact with temporary associates to confirm availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues before associates begin work.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns; recommend or implement resolutions, prevent recurrence, and document actions according to standard operating procedures.
Walk the floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment according to company policy and procedures.
Monitor turnover and develop strategies to reduce it.
Guide associate activities and help ensure performance goals are met or exceeded, including coaching, counseling, disciplining, and terminating associates when appropriate.