On-Site Specialist (Bilingual)

Elwood Staffing•Plainfield, IN

1d•Onsite

About The Position

The Bilingual On-Site Specialist supports the success and improvement of a client's On-Site program. The role uses independent judgment to guide associates and help meet or exceed performance goals, including coaching, counseling, disciplining, and, when appropriate, terminating associates. The specialist builds strong relationships with temporary associates and reinforces their relationship with the employer and commitment to the client. The specialist works closely with client management, company teams, and other stakeholders to anticipate staffing needs, recruit and assign temporary associates, and support client performance expectations. The role also includes conducting new-hire orientations, responding to concerns, documenting and resolving problems, monitoring turnover, and regularly walking the work floor to engage with supervisors and associates, observe operations, address safety issues, and assess production demands. The position requires fluency in Spanish and English, a valid driver's license, and dependable transportation.

Requirements

Fluent in Spanish and English.
Ability to work cross-functionally, communicate proactively, and resolve issues with a strong sense of urgency.
Excellent computer skills, including proficiency with Microsoft Office.
Strong verbal and written communication skills.
Valid driver's license.
Access to dependable transportation for punctual arrival, travel between job sites or clients as needed, and meeting scheduled work hours, including evenings and weekends.

Nice To Haves

Experience in a customer service role is preferred.

Responsibilities

Develop strong working relationships with the client's management team and other stakeholders.
Anticipate staffing needs and recruit temporary resources to meet them.
Communicate verbally and in writing with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisory personnel to confirm satisfaction with associate performance and address concerns.
Maintain detailed knowledge of the client's facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet the client's standards for job skills and ability.
Maintain regular contact with temporary associates to confirm their availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns; recommend or implement solutions, prevent recurrence, and document actions according to standard procedures.
Walk the floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment according to company policies and procedures.
Monitor turnover and develop strategies to reduce it.
Coach, counsel, discipline, and, when appropriate, terminate associates.