On-Site Specialist (Bilingual)

Elwood Staffing•Plainfield, IN

2d•Onsite

About The Position

The Bilingual On-Site Specialist supports the success and continuous improvement of a client’s On-Site program. The role uses independent judgment to guide associates’ activities and help ensure performance goals are met or exceeded, including coaching, counseling, disciplining, or terminating associates when appropriate. The specialist builds strong relationships with temporary associates and reinforces the employer-associate relationship and commitment to the client. Employees are expected to support the company’s mission, beliefs, and philosophies and provide superior customer service. The specialist develops working relationships with client management and other stakeholders, anticipates staffing needs, and recruits temporary resources. They communicate with client personnel, temporary associates, and company colleagues; meet with client supervisors to review associate performance and resolve concerns; and maintain knowledge of the client’s facilities, positions, and policies. The role also involves collaborating with branch, regional, and corporate teams, matching associates to client requirements, keeping in contact with available associates, and conducting new-hire orientations that cover company policies and safety. The specialist responds to concerns promptly, recommends or implements corrective steps, and documents issues according to standard procedures. They walk the client’s floor to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands. Additional duties include completing injury reports and helping injured workers obtain medical treatment under company procedures, as well as monitoring turnover and developing strategies to reduce it. The position requires fluency in Spanish and English, strong computer and communication skills, a valid driver’s license, and dependable transportation for travel between locations as needed.

Requirements

Fluent in Spanish and English.
Ability to work cross-functionally, communicate proactively, and resolve issues with a strong sense of urgency.
Excellent computer skills, including proficiency with Microsoft Office.
Strong verbal and written communication skills.
Valid driver’s license.
Dependable transportation to arrive punctually, travel between job sites or clients as needed, and meet scheduled work hours, including evenings and weekends.
Ability to meet all scheduled work hours, including evenings and weekends.

Nice To Haves

Experience in a customer service role is preferred.
Organized.

Responsibilities

Develop strong working relationships with the client’s management team.
Build relationships with stakeholders to anticipate staffing needs and recruit temporary resources.
Communicate verbally and in writing with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisory personnel to confirm satisfaction with associate performance and address concerns.
Maintain detailed knowledge of the client’s facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet the client’s standards for job skills and ability.
Maintain regular contact with temporary associates to confirm availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns; recommend or implement solutions, prevent recurrence, and document actions according to standard procedures.
Walk the floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment according to company policy and procedures.
Monitor turnover and develop strategies to reduce it.
Coach, counsel, discipline, or terminate associates when appropriate.
Provide superior customer service and support the company’s mission, beliefs, and philosophies.