On-Site Specialist (Bilingual)

Elwood Staffing•El Paso, TX

3d•Onsite

About The Position

The Bilingual On-Site Specialist supports the success and improvement of a client’s On-Site program. The role exercises independent judgment and discretion in guiding associates’ activities and ensuring job performance goals are met or exceeded. This may include coaching, counseling, disciplining, and terminating associates when appropriate. The specialist builds strong relationships with temporary associates, reinforces the employer-associate relationship and associates’ commitment to the client, and consistently supports the company’s mission and customer-service standards. The specialist works closely with the client’s management and supervisory teams, company branch, regional, and corporate personnel, and temporary associates. The role involves understanding the client’s facilities, positions, and policies; helping identify and assign qualified temporary associates; conducting orientations; addressing concerns; monitoring turnover; and walking the floor to observe operations, address safety issues, and assess production needs. The position also includes completing injury reports and assisting injured workers in obtaining medical treatment according to company procedures.

Requirements

Fluent in Spanish and English.
Ability to work cross-functionally, communicate proactively, and resolve issues with a high sense of urgency.
Excellent computer skills, including proficiency in Microsoft Office.
Strong verbal and written communication skills.
Valid driver’s license.
Access to dependable transportation for punctual arrival, travel between branch and client locations or job sites as needed, and attendance during all scheduled work hours, including evenings and weekends.

Nice To Haves

Experience in a customer service role.

Responsibilities

Develop strong working relationships with the client’s management team and other stakeholders.
Anticipate client staffing needs and recruit temporary resources to meet those needs.
Communicate effectively with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisory personnel to confirm satisfaction with associate performance and address concerns.
Maintain thorough knowledge of the client’s facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet the client’s job-skill and ability standards.
Maintain regular contact with temporary associates to confirm their availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns, recommend or implement solutions, prevent recurrence, and document actions according to standard operating procedures.
Walk the floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment in accordance with company policies and procedures.
Monitor turnover and develop strategies to reduce it.
Guide associate activities and ensure job performance goals are met or exceeded, including coaching, counseling, disciplining, and terminating associates when appropriate.