Bilingual On-site Supervisor

Surge Staffing•Columbus, OH

10d•$55,000 - $58,000•Onsite

About The Position

Surge Staffing is seeking an organized, customer-focused, and motivated Bilingual On-site Supervisor to manage day-to-day staffing operations at a key client location. The role is responsible for client satisfaction, support for temporary employees, coordination of workforce needs, and accurate administrative processes. The supervisor serves as the primary on-site contact for the client and temporary workforce and builds positive relationships with both. The position supports recruitment and onboarding, employee attendance and performance monitoring, client communication, employment documentation and compliance, incident reporting, invoice reconciliation, employee engagement, coaching, and issue resolution. The role requires English and Spanish proficiency, strong communication and customer service skills, and the ability to prioritize multiple tasks in a fast-paced environment. Available schedules are Monday–Wednesday plus every other Thursday, 6 PM–6 AM; Friday–Sunday plus every other Thursday, 6 PM–6 AM; or Sunday–Thursday, 3 PM–12 AM.

Requirements

Proficiency in both English and Spanish.
High school diploma or equivalent.
One to two years of supervisory experience or three to five years of customer service experience.
Excellent communication, interpersonal, and customer service skills.
Strong organizational and administrative abilities with attention to detail.
Experience processing background checks, Form I-9s, and E-Verify.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to prioritize multiple tasks in a fast-paced environment.
Reliability, professionalism, and commitment to delivering outstanding service.

Nice To Haves

Previous leadership or supervisory experience.
Experience in staffing, recruiting, human resources, or workforce management.

Responsibilities

Serve as the primary on-site contact for the client and temporary workforce.
Deliver exceptional customer service to clients and employees.
Recruit, onboard, and match qualified candidates to meet client staffing needs.
Monitor employee attendance, punctuality, and overall performance.
Communicate regularly with client representatives about staffing requirements and workforce concerns.
Process new-hire documentation, including background checks, Form I-9s, and E-Verify.
Assist with Workers' Compensation claims and employee incident reporting.
Reconcile vendor invoices and maintain accurate records.
Complete required administrative tasks and reporting in a timely manner.
Support employee engagement, coaching, and issue resolution.
Ensure compliance with company policies, client expectations, and employment regulations.
Perform additional duties as assigned.