Bilingual Medical Receptionist

CenterWell•San Antonio, TX

About The Position

The Receptionist supports front desk operations at a healthcare facility, welcoming patients and visitors and providing administrative support within a physician practice or center. The role is typically focused on routine, patterned assignments and works within established policies, priorities, quality standards, and timing, with close supervision and limited opportunity to deviate from guidelines. Responsibilities include greeting patients in person and by phone, scheduling appointments and coordinating calendars with medical staff, maintaining accurate and confidential patient records, and using electronic medical record (EMR) and customer relationship management (CRM) systems. The receptionist also responds to calls and patient inquiries, provides general information, helps keep patient accounts updated and may collect copayments, maintains a tidy, sanitized, and well-stocked reception area, and assists with administrative tasks such as ordering supplies, managing inventory, and sending courier packages. This is a patient-facing role and participates in the company’s Tuberculosis (TB) screening program. Selected candidates are required to be screened for TB. The position is scheduled for 40 hours per week, with an estimated annual base pay range of $38,000–$45,800. The role is eligible for a bonus incentive plan based on company and/or individual performance.

Requirements

High school diploma or GED.
At least one year of experience working in a healthcare setting is preferred; candidates with a strong customer service background in retail, hospitality, call centers, or similar settings may also be considered.
Passion for contributing to an organization focused on continuously improving patient experiences and care.
Excellent customer service and phone etiquette.
Team-oriented approach and positive attitude.
Ability to multitask in a fast-paced environment.
Attention to detail and strong organizational skills.
Knowledge of MS Office, including Word, Excel, Outlook, and Access.
Selected candidates must complete TB screening as part of the patient-facing role.

Nice To Haves

Experience with a value-based care model.
Knowledge of medical terminology.
Experience with electronic medical record (EMR) systems.
Bilingual in English and Spanish.

Responsibilities

Greet patients and visitors professionally in person and over the phone.
Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
Maintain and update patient records accurately and confidentially.
Work with electronic medical record (EMR) and customer relationship management (CRM) systems.
Help ensure patient accounts are updated correctly and may collect copayments at the time of a visit.
Answer incoming calls, respond to patient inquiries, and provide general information.
Keep the reception area tidy, sanitized, and stocked with necessary materials.
Assist with administrative tasks, including ordering supplies, managing office inventory, and sending courier packages.