Bilingual Medical Receptionist

FIRST PHYSICIANS•West Odessa, TX

About The Position

First Physicians is seeking a friendly, dependable, and patient-focused Medical Receptionist to serve as the first point of contact for patients and visitors. The role helps create a welcoming first impression and supports the smooth daily operation of the clinics. The ideal candidate enjoys working with people, is comfortable in a fast-paced environment, and takes pride in providing excellent customer service. The position is full-time and is scheduled Monday through Friday, with occasional Saturdays as needed. It reports to the Office Manager.

Requirements

High school diploma or GED.
Friendly, approachable, and professional demeanor.
Strong communication and interpersonal skills.
Comfort using computers and willingness to learn new systems and processes.
Excellent organizational skills and attention to detail.
Ability to remain calm, courteous, and efficient in a fast-paced environment.
Dependability, punctuality, and commitment to providing excellent service.

Nice To Haves

Previous front desk or receptionist experience in a medical office or healthcare setting.
Experience using an electronic health record (EHR) system; Athena experience is a plus.
Familiarity with insurance verification, copayments, and medical terminology.
Bilingual in English and Spanish.

Responsibilities

Welcome patients and visitors warmly and professionally in person and over the phone.
Check patients in and out, collect copayments and outstanding balances, and assist with payment questions.
Schedule, confirm, and reschedule appointments.
Register walk-in patients according to office guidelines.
Enter and update patient demographics, insurance information, and other records accurately.
Verify insurance eligibility and coverage before patient visits.
Answer multi-line phone calls, direct calls to appropriate team members, and return messages promptly.
Scan identification cards, insurance cards, and other documents into patient records.
Balance the daily cash drawer and maintain accurate payment logs.
Process medical records requests in accordance with HIPAA and patient privacy requirements.
Maintain a clean, organized, and welcoming reception and waiting area.
Collaborate with providers, clinical staff, and other team members to support a smooth patient experience.