Bilingual Medical Receptionist/Customer Service Specialist

Palm Medical Centers•Tampa, FL

5d•$17 - $19•Onsite

About The Position

The Customer Service Specialist is the first point of contact for patients and other patrons arriving at the medical centers. The role supports patient check-in and check-out, phone handling, appointment scheduling, insurance verification, and general clerical and reception duties. The position requires bilingual English/Spanish communication and eCW experience. Work is in person, on an 8-hour day shift Monday through Friday, and may require commuting to other centers when needed.

Requirements

High school diploma or equivalent.
At least one year of work experience in a medical front desk or receptionist capacity.
Bilingual English/Spanish ability.
eCW experience.
Exceptional customer service and phone etiquette.
Ability to use computers to enter information.
Excellent written and verbal communication skills.
Attention to detail.
Ability to connect with patients and make them feel comfortable.
Patience and presence of mind.

Responsibilities

Deliver excellent patient service.
Answer telephone calls promptly and direct them appropriately; retrieve phone messages and transfer calls as necessary.
Verify patient insurance.
Retrieve correspondence from all mailboxes and distribute it appropriately.
Prioritize the centers’ business needs and assist other areas as needed.
Schedule appointments, check patients in and out, and obtain accurate patient information.
Greet patients and visitors courteously and professionally.
Notify appropriate personnel when visitors arrive and direct visitors to the correct area.
Perform clerical functions.
Maintain and update the directory of employees at the center.
Notify the transportation dispatcher when patients are ready for pick-up.
Maintain professional conduct and appearance.
Keep waiting and reception areas clean and tidy.
Commute to other centers if needed.
Perform other duties as assigned.