Bilingual Medical Receptionist/Customer Service Specialist
About The Position
The Customer Service Specialist is the first point of contact for patients and other patrons arriving at the medical centers. The role supports patient check-in and check-out and handles telephone and reception duties. The position is full-time, in-person, and scheduled for an 8-hour day shift, Monday through Friday. The listed pay is $17.00–$19.00 per hour, negotiable based on experience. The role requires bilingual English/Spanish ability and at least one year of work experience in a medical front desk or receptionist capacity, as well as a high school diploma or equivalent. Required software experience includes eCW. Physical requirements include prolonged sitting and computer use, possible prolonged standing, walking, and bending, and the ability to move or lift up to 20 pounds at times.
Requirements
- High school diploma or equivalent.
- At least one year of work experience in a medical front desk or receptionist capacity.
- Bilingual English/Spanish ability.
- eCW experience.
- Exceptional customer service and phone etiquette.
- Ability to use computers to enter information.
- Excellent written and verbal communication skills.
- Attention to detail.
- Ability to connect with patients and make them feel comfortable.
- Patience and presence of mind.
- Ability to sit at a desk and work on a computer for prolonged periods.
- May need to stand, walk, and bend for prolonged periods.
- Ability to move or lift up to 20 pounds at times.
Responsibilities
- Deliver excellent patient service.
- Answer telephone calls promptly and direct calls appropriately.
- Retrieve phone messages and transfer calls as necessary.
- Verify patient insurance.
- Retrieve correspondence from all mailboxes and distribute it accordingly.
- Prioritize the centers’ business needs and assist other areas as needed.
- Schedule appointments, check patients in and out, and obtain accurate patient information.
- Greet patients and visitors courteously and professionally.
- Notify appropriate personnel when visitors arrive and direct visitors to the correct area.
- Perform clerical functions.
- Maintain and update the directory of employees in the center.
- Notify the transportation dispatcher when patients are ready for pickup.
- Maintain professional conduct and appearance.
- Keep waiting and reception areas clean and tidy.
- Commute to other centers if needed.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Employee assistance program
- Flexible spending account
- Paid time off
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
