Bilingual Manager, Account Management - Customer Development

CJ Logistics HR Team•Des Plaines, IL

20d•$100,000 - $120,000•Onsite

About The Position

CJ Logistics delivers integrated and multimodal logistics services and provides lead logistics partnership, third-party logistics, and supply chain consulting. The company serves the North America region, with solutions for regulated industries including food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. The Manager, Account Management serves as a liaison between CJ Logistics and assigned customer accounts, driving operational performance, customer satisfaction, and continuous improvement across the supply chain. The role requires an embedded understanding of customer objectives, CJ Logistics systems, and warehouse operations to identify opportunities and implement solutions. The position leads cross-functional initiatives, manages reporting and analytics, and supports inventory, quality, and compliance processes. It calls for leadership, analytical thinking, and the ability to build trusted internal and external partnerships. The role operates on-site in a hybrid warehouse and office environment, with occasional travel to CJ Logistics facilities, primarily in the Chicago and Atlanta region, potentially up to 20%. The schedule is Monday through Friday, with flexible hours potentially required to support deadlines or cross-functional collaboration.

Requirements

Associate’s degree in logistics, supply chain, business, or a related field.
At least 8 years of relevant experience in a distribution center environment, including at least 1–2 years in a role involving direct client interaction and team leadership.
Excellent interpersonal skills and strong written and verbal communication abilities.
Proven project management capabilities and strong attention to detail.
Solid understanding of logistics operations, including warehousing, inventory, order fulfillment, customer service, and transportation.
Strong analytical and problem-solving skills, with the ability to interpret data and drive decisions.
Ability to work independently and in a customer-facing capacity.
Confident presentation skills and ability to engage audiences at all organizational levels.
Expert-level proficiency in Microsoft Office (Word, Excel, and PowerPoint) and Google Workspace applications.
Ability to perform the essential functions with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree in logistics, supply chain, business, or a related field.
Prior experience using CJ Logistics systems, including WMS, TMS, and other internal platforms.
1–2 years of experience in Operations or a Corporate function within CJ Logistics.

Responsibilities

Develop a deep understanding of assigned customers’ business models, supply chain strategies, and commercial agreements.
Build and maintain relationships across customer functions, including Operations, Quality, Customer Service, and Brand Management.
Lead customer growth and renewal initiatives, including RFP responses, pricing proposals, and strategic business reviews (QBRs).
Manage and support operations-related projects, creating action plans to ensure timely execution and results.
Provide regular KPI reporting, scorecards, and operational performance insights to internal teams and customers.
Oversee inventory control processes, including audits, investigations, corrective actions, and B2B adjustments.
Monitor quality hold processes and ensure compliance with key operational outputs and timelines.
Analyze logistics center data to identify trends, root causes, and early indicators of process or quality issues.
Support warehouse operations by monitoring metrics, recommending improvements, and assisting with regulatory compliance and audit readiness.
Coordinate with customer and internal teams on demand planning, labor scheduling, carrier performance, and exception management.
Support customer-facing activities, including forecast analysis, volume spike management, issue resolution, and operational alignment.
Perform other related job duties as assigned or required.