Account Development Manager

NOA Brands America•Westminster, CO

2d•Onsite

About The Position

Fusion, a division of NOA Brands, is a creative retail design studio with global manufacturing capabilities. The Account Development Manager (ADM) is part of a multidisciplinary team and is responsible for account development, project management, and product line management. The role maintains and grows client relationships, responds to customer needs, and helps drive new development projects from start to finish as the liaison between the creative team and customers. The ADM also maintains customer order forms and catalogs and serves as an in-house expert. The position requires excellent communication, strong customer service, and the ability to manage multiple projects at once. The ADM manages project scope, timing, and costs; documents and supports the setup of new products; coordinates cross-functional project kickoffs and product reviews; and handles project-related sales orders, purchase requests, and requests for quotes. The role develops a detailed understanding of customer ordering patterns to anticipate needs and secure additional business from existing clients. It also maintains customer-facing materials, tracks projects and documentation, and works closely with sales, creative, engineering, development, sourcing, and other departments. The position is based in Westminster, Colorado. Most work is performed in a normal office environment. Domestic travel of up to 25% is required. Relocation assistance is not available. The listed annual base compensation range is $60,000–$68,000, depending on experience and other factors.

Requirements

At least 2 years of successful experience in related skills.
Bachelor of Science degree in a related field or related real-world experience.
Knowledge of project management and/or product line management, customer-facing communication, and account management.
Experience working with internal cross-functional teams.
Ability to act as the voice of the customer.
Detail-oriented, proactive, and able to follow up with urgency.
Excellent written and verbal communication skills.
Strong organizational skills.
Good working knowledge of Microsoft Office applications and video conferencing.
Ability to anticipate the needs of sales, product development, and production.
Understanding of the product development process.
Ability to travel domestically up to 25%.
Ability to work at a computer for extended periods.
Ability to lift and dress mannequins weighing 20–30 pounds.

Nice To Haves

Understanding of how ERP systems operate.
Understanding of retail and store environments.

Responsibilities

Manage the scope, timing, and costs of customer projects.
Lead documentation for new products, including specification sheets, photographs, and notes.
Support new product setup by requesting part numbers and setting up specification sheets.
Manage cross-functional kickoff meetings using written creative briefs and internal processes.
Enter sales orders and purchase requests related to projects.
Write requests for quotes to the sourcing department for new components and accurate cost estimates.
Schedule product reviews with departments and document comments and revisions.
Build customer relationships and develop a thorough understanding of customer ordering patterns to anticipate needs.
Obtain new business from current clients.
Maintain customers’ order forms and catalogs, ensuring they are current and accurate.
Create customer-facing presentations as needed.
Use the ERP system to obtain information about customer projects, orders, and reports.
Work with sales, creative, engineering, and development teams to communicate and document project information.
Participate in developing project presentations and client catalogs for assigned accounts.
Manage and track projects for internal documentation.