Account Development Manager

ICON plc • Blue Bell, SD

1d • Remote

About The Position

ICON is seeking an Account Development Manager to increase market awareness, sales, and profitability by generating new Requests for Proposals (RFPs) and expanding account penetration. This is a fully remote position open to candidates in the United States, with a preference for candidates in the Greater Boston, Massachusetts area because of the strategic importance of the local biotechnology and pharmaceutical market and opportunities for client engagement, networking, and industry event participation.

The role works closely with Account Executives and engagement partners to plan and develop new accounts, arrange client meetings, maintain prospective-client relationships, and identify opportunities for ICON. The Account Development Manager manages CRM activity and reporting, monitors productivity metrics, supports client meeting preparation, and contributes to sales methodology and account strategy. The role also leads calls, participates in client meetings, shares client activity updates with the business development team, and works toward quarterly account objectives.

Requirements

• Undergraduate degree or international equivalent from an accredited institution, or equivalent experience.
• Pre-sales, inside-sales, or related experience involving communication with potential clients.
• Strong verbal and written communication skills.
• Familiarity with maintaining and managing a customer relationship database.

Nice To Haves

• One to two years of CRO experience preferred.
• Knowledge of the Greater Boston life sciences market, including key biotechnology, pharmaceutical, and healthcare stakeholders, strongly preferred.
• Candidates in the Boston metropolitan area are strongly preferred.

Responsibilities

• Increase market awareness, sales, and profitability by increasing the number of new Requests for Proposals (RFPs).
• Work with Account Executives and engagement partners to develop plans for new account penetration, meetings, and RFPs.
• Call new and existing accounts and schedule meetings for the business development team.
• Follow up with prospective clients to build meaningful relationships.
• Maintain and manage CRM records of activity.
• Generate reports on RFPs, meetings, and new account penetration.
• Research accounts and identify new opportunities for ICON.
• Update the business development team on activity and client conversations.
• Generate client interest in potential webinars, industry meetings, and conferences.
• Review metrics regularly to assess productivity.
• Attend internal meetings to discuss opportunities and the sales pipeline.
• Support preparation for client meetings.
• Develop sales methodology and strategy for increasing new account penetration.
• Learn messaging about ICON’s differentiators.
• Lead calls and participate in client meetings.
• Execute a specific account plan and routinely achieve quarterly objectives.

Benefits

• Competitive base salary and performance-related incentives.
• Medical, dental, and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.
• Wellbeing programmes and work-life-balance opportunities for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level