Account Development Manager

NOA Brands America Inc•Westminster, CO

11h•$60,000 - $68,000•Onsite

About The Position

Fusion, a division of NOA Brands, is a creative retail design studio with global manufacturing capabilities. The Account Development Manager (ADM) is part of a multidisciplinary team and is responsible for developing customer accounts, managing projects, and managing product lines. The role maintains and grows client relationships, responds effectively to customer needs, and helps secure new business from existing clients. The ADM serves as the liaison between customers and the creative team, driving product development projects from start to finish while managing project scope, timing, and costs. The position maintains accurate customer order forms and catalogs, supports product setup and documentation, and serves as the in-house expert for assigned accounts. The ADM works closely with sales, creative, engineering, development, sourcing, and other internal teams to communicate and document project information. This role requires strong communication and organizational skills, attention to detail, and the ability to manage multiple projects while providing a high level of customer service. Domestic travel of up to 25% may be required. The role is based in Westminster, Colorado. Relocation assistance is not available. The position is full-time, with an approximate annual base compensation range of $60,000–$68,000, depending on experience and other factors.

Requirements

Knowledge of project management and/or product line management, customer-facing communication, and account management.
At least 2 years of successful experience in related skills.
Bachelor of Science degree in a related field or related real-world experience.
Experience working with internal cross-functional teams.
Ability to act as the voice of the customer.
Detail-oriented, proactive, and able to follow up with a strong sense of urgency.
Excellent written and verbal communication skills.
Strong organizational skills.
Good working knowledge of Microsoft Office applications and video conferencing.
Ability to anticipate the needs of sales, product development, and production.
Understanding of the product development process.
Ability to travel domestically up to 25%.
Ability to work at a computer for extended periods.
Ability to lift and dress mannequins weighing 20–30 pounds.

Nice To Haves

Understanding of how ERP systems operate.
Understanding of retail and store environments.

Responsibilities

Manage the scope, timing, and costs of customer projects.
Lead documentation for new products, including specification sheets, photographs, and notes.
Support new product setup by requesting part numbers and preparing specification sheets.
Lead cross-functional project kick-off meetings by preparing creative briefs and following internal processes.
Enter sales orders and purchase requests related to projects.
Prepare requests for quotes for the sourcing department to gather component information and accurate cost estimates.
Schedule product reviews with departments and document comments and revisions.
Build customer relationships and develop an in-depth understanding of customers’ ordering needs to anticipate requirements.
Obtain new business from current clients.
Maintain accurate and up-to-date customer order forms and catalogs.
Create customer-facing presentations as needed.
Use the ERP system to obtain information related to customer projects, orders, and reports.
Coordinate with sales, creative, engineering, and development teams to ensure project information is clearly communicated and documented.
Participate in developing project presentations and client catalogs for assigned accounts.
Manage and track projects for internal documentation.