Customer Success Account Management
About The Position
As a Customer Success Account Manager (CSAM) on the Americas Customer Success Consumption Excellence team, you will support established Americas customers with significant potential to expand their use of cloud and AI technologies. Many are earlier in their transformation journey, creating opportunities to strengthen solution health, accelerate Azure and AI adoption, and help customers turn priorities into measurable business value and scalable long-term success. You will learn how Microsoft partners with customers, work alongside experienced account CSAMs, and contribute to customer programs and reviews. With coaching and clear playbooks, you will build stakeholder relationships, coordinate delivery activities, track progress, surface risks, and help customers achieve meaningful business outcomes. The role is designed for early-career candidates and supports growth through structured onboarding, hands-on learning, mentoring, regular feedback, and increasing responsibility. You will participate in Microsoft’s Early-in-Profession (EiP) Program, which includes immersive training, structured job shadowing, and ongoing support from dedicated mentors. The program invests in the first six months to help new employees build essential skills, confidence, and professional networks.
Requirements
- Bachelor's degree in Business, Sociology, Psychology, Computer Science, or a related field, or equivalent experience.
Nice To Haves
- Bachelor's degree in Business, Sociology, Psychology, Computer Science, or a related field and 2+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience, or equivalent experience.
- Microsoft or competitor-equivalent certification in relevant technologies, such as Azure or Microsoft 365.
- Exposure to customer planning, project coordination, technology, data analysis, service delivery, or stakeholder communication in an academic, community, or professional setting.
Responsibilities
- Build foundational relationships with customer stakeholders and technical professionals, with support from experienced colleagues and account team leaders.
- Adapt communication to customers, partners, and internal stakeholders with different audiences and technical levels.
- Understand customers’ business objectives, technology roadmaps, priorities, and opportunities for greater value.
- Support customer success planning, customer-facing reviews, engagement prioritization, and conversations with technical stakeholders.
- Learn Microsoft delivery methods, processes, and tools; help assess operational health and turn customer priorities into actionable programs of work.
- Help identify and address customer blockers, including security and compliance risks, by connecting customers with appropriate Microsoft solutions, services, and expertise.
- Coordinate delivery resources, contribute to internal program reviews, and support timely communication when issues need escalation.
- Connect customer goals with Microsoft technologies, services, and the current portfolio of work in their account.
- Develop understanding of customer success strategy, Microsoft technology, and the business and technical changes customers are pursuing.
- Participate in account-team planning and help connect Customer Success Plans with broader account priorities and deliverable programs of work.
- Work with account teams to shape programs that support adoption, value realization, security, and long-term success.
- Support account CSAMs in helping customers improve the health and reliability of Microsoft solutions using available resources, support services, and proven practices.
- Support customer success and cloud-consumption planning through regular, well-prepared communication with customer and Microsoft stakeholders.
- Coordinate people and resources, follow quality standards, and help deliver a consistent customer experience that turns plans into measurable value.
- Track risks, dependencies, decisions, and commitments; raise concerns early and help teams maintain momentum through resolution.
- Build technical aptitude and industry awareness to translate customer conversations into clear business impact and value.
- Bring curiosity and creativity to the design and execution of inclusive customer programs, services, and success initiatives.
- Collaborate, communicate clearly, and bring together diverse teams to move toward shared outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
