Bilingual Loan Specialist - 111

Sun Loan•Perryton, TX

About The Position

The Bilingual Loan Specialist supports the branch manager in maintaining a profitable, well-managed office through efficient loan administration and compliance. The role processes loan applications, assembles and verifies documents, and maintains paperwork in accordance with organizational and regulatory requirements to help mitigate risk and prevent losses. It also involves customer payment outreach, collection activity, payment arrangements, loan extensions and modifications, and maintaining customer account information. In the manager’s absence, the specialist oversees office operations to support continuity and productivity.

Requirements

At least 1 year of customer service experience in any field.
Positive attitude, strong work ethic, and collaborative approach.
Strong customer relationship-building skills, excellent communication and active listening, and persuasive sales techniques.
Strong organizational skills, including the ability to manage multiple tasks, prioritize responsibilities, meet deadlines, and maintain attention to detail.
Basic math proficiency, including addition, subtraction, multiplication, and division, and the ability to apply calculations accurately.
Availability to work Monday through Thursday, 8:30 a.m.–5:30 p.m.; Friday, 8:30 a.m.–6:00 p.m.; and rotational Saturdays, 8:30 a.m.–12:30 p.m., based on office needs.
Some overtime may be required.

Nice To Haves

Six months of collections experience.
High school diploma or GED preferred.

Responsibilities

Contact customers by phone or mail to encourage payment of amounts due or arrange payment.
Identify refinancing solutions to help customers bring accounts current.
Close loans properly and explain all loan requirements to customers.
Make collection calls on overdue accounts.
Use company-provided location services to locate past-due customers.
Review pending applications and contact prospective customers to support accurate, timely processing.
Sell loans to former and prospective customers to support account growth.
Sell ancillary products, including taxes, referrals, and car club products where applicable.
Maintain account forms and loan documents in accordance with company guidelines and federal and state law.
Prepare copies of financial and legal documents as requested.
Enter loan information accurately into the computer and keep customer information up to date.
Enter payments into loan management software.
Arrange payment extensions and maintain collection notes on account screens.
Oversee office operations in the manager’s absence.