Bilingual Loan Specialist - 111

Brundage Management Company Inc., providing services for Sun Loan & Tax Service and Storage Hub • Perryton, TX

2d • $17

About The Position

The Bilingual Loan Specialist supports the branch manager in maintaining a profitable, well-managed office through efficient administration and compliant loan processing. The role processes loan applications, assembles and verifies loan documents, and maintains paperwork in accordance with organizational, federal, and state requirements. Following applicable guidelines helps mitigate risk and avoid potential losses.

The position also involves contacting customers about payments, arranging payment plans, facilitating loan extensions and modifications, and maintaining account records. In the manager’s absence, the Loan Specialist oversees office operations to support continuity and productivity.

Requirements

• At least 1 year of customer service experience in any field.
• Positive attitude, strong work ethic, and collaborative approach.
• Ability to build and maintain customer relationships using excellent communication, active listening, and persuasive sales techniques.
• Strong organizational skills and ability to manage multiple tasks, prioritize responsibilities, meet deadlines, and maintain attention to detail.
• Basic math proficiency, including addition, subtraction, multiplication, and division, and ability to apply these skills accurately.
• Availability Monday through Thursday, 8:30 a.m. to 5:30 p.m.; Fridays, 8:30 a.m. to 6:00 p.m.; and Saturdays, 8:30 a.m. to 12:30 p.m. on a rotational basis according to office needs.
• Some overtime may be required.
• Must already have valid U.S. work authorization permitting employment with any employer; current or future visa sponsorship is not available.

Nice To Haves

• 6 months of collections experience.
• High school diploma or GED preferred.

Responsibilities

• Contact customers by phone or mail to encourage payment or arrange payment plans, and identify refinancing solutions to bring accounts current.
• Close loans properly and ensure loan requirements are explained to customers.
• Make collection calls on overdue accounts.
• Use company-provided location services to locate past-due customers.
• Review pending applications and contact prospective customers to support accurate, timely application processing.
• Sell loans to former and prospective customers to support account growth.
• Sell ancillary products, including taxes, referrals, and car club products where applicable.
• Maintain required account forms and loan documents in accordance with company guidelines and federal and state law.
• Prepare copies of financial and legal documents as requested.
• Enter loan information accurately into the computer system and keep customer information up to date.
• Enter payments into loan management software.
• Accommodate payment extensions and maintain collection notes on account screens.
• Oversee office operations in the manager’s absence.

Benefits

• Affordable, low-deductible medical plans, including medical, dental, and vision coverage.
• Telehealth access.
• On-demand pay.
• Competitive salary based on factors such as location, skills, knowledge, competencies, and experience.
• 401(k) with company match.
• Paid time off, including holidays, vacation, and sick time.
• Bonus opportunities.
• Career development and advancement paths.
• Formal and comprehensive training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED