Bilingual Loan Sales Specialist

OneMain Financial • West Palm Beach, FL

5d • Onsite

About The Position

At OneMain, Loan Sales Specialists help customers access friendly, fast, and affordable financing by listening to their needs and offering appropriate solutions. The role is in a competitive, dynamic, and supportive environment, with compensation recognizing individual achievements and team success, as well as opportunities for professional development and advancement.

The specialist engages customers throughout the loan process and loan life cycle, presents tailored solutions, manages loans and collection activities, and explains loan terms and optional insurance products. The position requires customer interaction through phone, email, chat, and in-house systems, while complying with applicable laws and regulations. Work is on site, Monday through Friday during standard business hours, with some extended weekday hours as needed and possible Saturday work.

Requirements

• High school diploma or GED.

Nice To Haves

• Sales, collections, or customer service experience.
• Bilingual Spanish.

Responsibilities

• Multitask and adapt to changing role demands to provide timely and efficient service.
• Exceed customer expectations through ease, empathy, and encouragement while achieving individual and branch goals.
• Build and maintain customer connections by engaging customers throughout the loan process and life cycle and presenting solutions tailored to their needs.
• Manage the loan life cycle, including collection activities, while complying with relevant laws and regulations.
• Engage with customers and other departments through phone, email, chat, and in-house systems.
• Bring an achievement-oriented attitude and internal drive to succeed.
• Educate customers about optional insurance products and ensure they understand loans, terms, and available options.

Benefits

• Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
• 401(k) matching up to 4%.
• Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement.
• 15 days of paid vacation per year, prorated based on start date.
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• 11 paid holidays, including 4 floating holidays, prorated based on start date.
• 3 days of paid volunteer time per year, prorated based on start date.
• Competitive compensation with incentives.
• Training programs and opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED