Bilingual Loan Sales Specialist

OneMain Financial • Naples, FL

10d • Onsite

About The Position

Loan Sales Specialists at OneMain help customers access financing for life’s expenses by listening to their needs and offering friendly, fast, and affordable solutions. The role operates in a competitive environment where individual effort contributes to personal and branch results. It offers professional development, career advancement opportunities, and compensation that recognizes individual and team achievements.

The specialist develops and maintains customer relationships throughout the loan process and loan life cycle, presents solutions suited to customer needs, and manages loan life-cycle activities, including collections, while complying with applicable laws and regulations. The role also involves educating customers about optional insurance products and explaining loan terms and available options. Team members communicate with customers and other departments through phone, email, chat, and internal systems.

This is an onsite position scheduled Monday through Friday during standard business hours. Extended hours during the week may be needed, and the schedule may include Saturday.

Requirements

• High school diploma or GED.

Nice To Haves

• Sales, collections, or customer service experience.
• Bilingual in Spanish.

Responsibilities

• Multitask and adapt to changing demands to provide timely and efficient service.
• Exceed customer expectations through ease, empathy, and encouragement while achieving individual and branch goals.
• Develop new customer connections and maintain relationships throughout the loan process and life cycle.
• Present tailored solutions based on customer needs.
• Manage the loan life cycle, including collections activities, while complying with relevant laws and regulations.
• Engage with customers and other departments through phone, email, chat, and in-house systems.
• Bring an achievement-focused, goal-oriented approach to the role.
• Educate customers about optional insurance products and ensure they understand loan terms and their options.

Benefits

• Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement.
• Paid time off, including 15 vacation days per year, prorated based on start date.
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• 11 paid holidays, including 4 floating holidays, prorated based on start date.
• Paid volunteer time of 3 days per year, prorated based on start date.
• Annual salary plus incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED