Loan Sales Specialist - Bilingual
About The Position
At OneMain, Loan Sales Specialists listen to customers’ needs and provide access to friendly, fast, and affordable financing for life’s expenses. The role takes place in a competitive, dynamic, and supportive environment where individual effort contributes to individual and branch goals. It offers professional development and advancement opportunities, with compensation recognizing individual achievements and team success. The specialist supports customers throughout the loan process and loan life cycle, develops and maintains customer relationships, and presents solutions tailored to customer needs. The role includes managing loans and collections activities while complying with applicable laws and regulations. Specialists communicate with customers and internal departments using phone, email, chat, and in-house systems, and explain optional insurance products and loan terms so customers understand their options. This is an on-site position scheduled Monday through Friday during standard business hours, with some extended weekday hours as needed and possible Saturday work. The target base salary range is $18.00–$22.00; additional compensation eligibility is based on individual and company performance.
Requirements
- High school diploma or GED.
- Bilingual in Spanish.
Nice To Haves
- Sales, collections, or customer service experience.
Responsibilities
- Effectively multitask and adapt to changing demands to provide timely and efficient service.
- Exceed customer expectations through ease, empathy, and encouragement while delivering results related to individual and branch goals.
- Develop new customer connections and maintain relationships by engaging customers throughout the loan process and life cycle.
- Present solutions tailored to customers’ needs.
- Manage the life cycle of loans, including collections activities, while complying with relevant laws and regulations.
- Engage with customers and other departments through phone, email, chat, and in-house systems.
- Bring an internal drive to succeed and a goal-oriented attitude.
- Clearly educate customers about optional insurance products, loan terms, and available options.
Benefits
- Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
- 401(k) matching up to 4%.
- Employee Stock Purchase Plan with a 10% share discount.
- Tuition reimbursement.
- Paid time off, including 15 vacation days per year, prorated based on start date.
- Paid sick leave as determined by state or local ordinance, prorated based on start date.
- 11 paid holidays, including four floating holidays, prorated based on start date.
- Three days of paid volunteer time per year, prorated based on start date.
- Additional compensation based on individual and company performance.
- Training programs and opportunities for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
