Bilingual Loan Collection Associate

First National Bank Texas•Killeen, TX

About The Position

The Bilingual Loan Collection Associate works directly with the Loan Collection Manager to coordinate collection workflow activities. The role contacts borrowers and co-borrowers to address past-due amounts, identify reasons for delinquency, research loan history, and explain payment obligations, loan terms, and the consequences of non-payment. The associate may negotiate payments, payment arrangements, or other eligible transactions to cure delinquency; create financial, administrative, and maintenance transactions; and verify borrower and co-borrower contact information. The position requires an advanced working knowledge of lending products, services, and collection practices, as well as regular and predictable attendance and punctuality. Other duties may be assigned.

Requirements

At least 18 years of age.
High school diploma or equivalent.
At least 2 years of consumer collections experience in a tested FDCPA-compliant call center environment.
Fluent verbal and written communication in both English and Spanish.
Working knowledge of Microsoft Office and Excel.
Good communication skills.
Experience in customer service and direct customer contact.
Ability to organize and prioritize.
Must successfully pass a background investigation.
Ability to work effectively in a team and get along with co-workers.

Responsibilities

Coordinate collection workflow activities with the Loan Collection Manager.
Locate and identify responsible parties through multiple channels and resolve past-due amounts by negotiating payments, payment arrangements, or other eligible delinquency-curing transactions.
Identify reasons for delinquency.
Research the history of current loans.
Educate borrowers and co-borrowers about payment obligations and loan terms.
Convey the consequences of non-payment to borrowers and co-borrowers.
Create financial, administrative, and maintenance transactions.
Verify borrowers’ and co-borrowers’ addresses, phone numbers, and email addresses.
Maintain an advanced working knowledge of lending products, services, and collection practices.
Maintain regular and predictable attendance and punctuality.
Perform other duties as assigned.