Bilingual Inside Sales Representative

NexaMotion Group•San Leandro, CA

3d•Onsite

About The Position

We are looking for a bilingual Inside Sales Representative to join our team. This role handles a mix of inbound and outbound calls from customers, drawing on automotive aftermarket cataloging and parts knowledge to grow sales and accurately complete customer orders. The ideal candidate is highly customer service–oriented and skilled at locating products both internally and externally to meet customer needs. This role requires close collaboration with the Branch Manager to ensure customer service expectations are consistently met, as well as strategic coordination with Outside Sales Representatives to help grow their books of business and meet overall sales objectives. The Inside Sales Representative will be expected to convert customer interactions into transactions and proactively implement outbound call strategies to achieve sales targets.

Requirements

Minimum 3 years’ experience in automotive aftermarket internal/counter sales preferred.
High School Diploma, or equivalent work experience in role.
Strong personal values that match those of NMG’s; including Integrity, Commitment, Humility, Respect, and Optimism.
Experience using automotive aftermarket parts cataloging.
Automotive aftermarket parts knowledge.
Ability to multi-task, work under pressure.
Relationship building.
Experience using web-based order portals.
Strong customer service philosophy.
Proven track record of meeting counter sales targets.
Proficiency in POS order punch out platforms.

Nice To Haves

Bilingual

Responsibilities

Establish and maintain an installer book of business that meets and exceeds year-over-year sales targets.
Meet sales quota expectations set by Regional Sales Director.
Negotiate prices, terms, and close deals with customers to secure sales.
Maintain and utilize CRM sales data to identify category opportunities to grow customer base.
Perform outbound calls / cold call prospective customers to generate sales.
Generate revenue by soliciting and obtaining orders for various NMG products and services, understanding and interpreting technical requirements, providing technical information, and developing accounts for current and new customers.
Answer inbound calls and assist customers in completing their parts order.
Develop strong connections with both new and existing clients to understand their needs and foster loyalty.
Utilize aftermarket parts cataloging and parts knowledge to assist with their customer’s needs and facilitate any necessary troubleshooting.
Remind customers of communicated corporate promotional opportunities.
Utilize outside vendor opportunities to help find a part that is not available internally.
Provide consultation and expert advice to branch managers on any service-related issues.
Recommend Transend Online Cataloging for customers that prefer online ordering.