BILINGUAL INSIDE SALES REPRESENTATIVE

NEXUS DISPOSAL • Houston, TX

1d • $16 - $18 • Onsite

About The Position

As an Inside Sales/Customer Service Representative, you will be the first point of contact for future customers, providing service and support. You will manage inquiries, process orders, and support the sales team to help drive business growth. The role focuses on attracting new customers, maintaining satisfaction, and fostering long-term relationships.

The position is located in Houston, Texas. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with Saturdays as needed. Pay is $16.00–$18.00 per hour.

Requirements

• High school diploma or equivalent.
• Bilingual in Spanish and English.
• Proven experience in a customer service or sales role, preferably in waste management or a related industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to handle challenging situations.
• Proficiency with G Suite (Google Workspace) and Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Basic math skills for transactions, order processing, and billing inquiries.
• Ability to multitask, prioritize, and manage time effectively.
• High accuracy and attention to detail.
• Positive attitude and ability to work as a team player.

Responsibilities

• Respond promptly to potential-customer inquiries by phone or email.
• Process new-customer orders accurately and ensure timely delivery.
• Provide product and service information to help potential customers make informed decisions.
• Handle complaints by offering appropriate solutions or alternatives within time limits, and follow up to ensure resolution.
• Maintain accounts and records of interactions, transactions, comments, and complaints from prospective customers.
• Identify and assess potential customers’ needs to support satisfaction and a positive experience.
• Assist in generating sales leads and setting appointments for the sales team.
• Collaborate with the sales team to meet and exceed sales targets.
• Conduct follow-up calls to potential customers to confirm issues are resolved and they are satisfied with services.
• Keep up to date with product knowledge, company policies, and industry trends.
• Participate in training and development programs to enhance customer service skills.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.
• Paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED