Bilingual Inside Sales Representative
About The Position
NexaMotion Group (NMG) is seeking a bilingual Inside Sales Representative to join their team. This role involves handling a mix of inbound and outbound calls, utilizing automotive aftermarket cataloging and parts knowledge to drive sales and process customer orders accurately. The ideal candidate will be customer-service oriented and adept at sourcing products internally and externally to meet client needs. This position requires close collaboration with the Branch Manager to ensure customer service standards are met and strategic coordination with Outside Sales Representatives to support their business growth and overall sales objectives. The Inside Sales Representative is expected to convert customer interactions into sales and proactively implement outbound call strategies to achieve sales targets.
Requirements
- Minimum 3 years’ experience in automotive aftermarket internal/counter sales preferred.
- High School Diploma, or equivalent work experience in role.
- Experience using automotive aftermarket parts cataloging.
- Automotive aftermarket parts knowledge.
- Ability to multi-task, work under pressure.
- Relationship building.
- Experience using web-based order portals.
- Strong customer service philosophy.
- Proven track record of meeting counter sales targets.
- Proficiency in POS order punch out platforms.
- Bilingual (language not specified, but implied by title).
Nice To Haves
- Strong personal values that match those of NMG’s; including Integrity, Commitment, Humility, Respect, and Optimism.
Responsibilities
- Establish and maintain an installer book of business that meets and exceeds year-over-year sales targets.
- Meet sales quota expectations set by Regional Sales Director.
- Negotiate prices, terms, and close deals with customers to secure sales.
- Maintain and utilize CRM sales data to identify category opportunities to grow customer base.
- Perform outbound calls / cold call prospective customers to generate sales.
- Generate revenue by soliciting and obtaining orders for various NMG products and services, understanding and interpreting technical requirements, providing technical information, and developing accounts for current and new customers.
- Answer inbound calls and assist customers in completing their parts order.
- Develop strong connections with both new and existing clients to understand their needs and foster loyalty.
- Utilize aftermarket parts cataloging and parts knowledge to assist with their customer’s needs and facilitate any necessary troubleshooting.
- Remind customers of communicated corporate promotional opportunities.
- Utilize outside vendor opportunities to help find a part that is not available internally.
- Provide consultation and expert advice to branch managers on any service-related issues.
- Recommend Transend Online Cataloging for customers that prefer online ordering.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
