Bilingual Hybrid Development Representative - Mandarin

Toast • Boston, MA

12d • Hybrid

About The Position

Toast’s Hybrid Development Representative (HDR) role is an entry point into its sales organization and a structured development path for people aiming to become Account Executives. The role focuses on building and qualifying sales opportunities for Toast’s all-in-one digital platform, with high performers expected to progress through Toast Sales Academy. The stated progression is HDR to an All-Bound Sales Development role to Account Executive, with an estimated 12–18-month training timeline to become an Account Executive.

The HDR conducts high-volume outreach to prospective businesses, qualifies prospects’ needs and fit, and schedules meetings for Account Executives. This is a hybrid role. The position requires fluency in Mandarin and English, including reading, writing, and speaking. Toast does not sponsor work visas for this role.

Requirements

• Fluency in Mandarin and English, including reading, writing, and speaking.
• A long-term goal of becoming a full-cycle Account Executive and working in a commissioned closing role.
• Self-discipline and sustained effort to meet ambitious daily activity goals, with the ability to recover quickly from rejection.
• A growth mindset, including seeking and applying feedback and identifying areas for development.
• High self-accountability and ownership of performance metrics and pipeline contribution.
• Customer empathy and resilience, including handling rejection and objections professionally while pursuing positive outcomes.
• Critical-thinking aptitude, curiosity, resourcefulness, and ability to process new information quickly to qualify prospective customers.
• Clear, professional, and persuasive communication across calls and written outreach.
• Strong organizational skills, attention to detail, and time management to balance more than 100 daily outreach activities.

Nice To Haves

• Previous sales or sales internship experience.
• Participation in collegiate sales competitions.
• Direct experience working in hospitality or retail.

Responsibilities

• Complete at least 100 high-quality outreach activities each day, including warm and cold calls, emails, and social touch points.
• Host qualification calls to understand prospective customers’ needs and determine how they may benefit from Toast’s digital platform.
• Schedule meetings for qualified prospects and ensure a seamless handoff to the appropriate Account Executive.
• Learn and execute inbound and outbound outreach methods in preparation for specialization in an All-Bound Sales Development role and eventual development into an Account Executive.

Benefits

• Benefits and equity, if eligible.
• Uncapped commissions.
• Total rewards package intended to support a healthy lifestyle and flexibility to meet employees’ changing needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed