Bilingual Hybrid Development Representative - Mandarin

Toast•Los Angeles, CA

12d•Hybrid

About The Position

Toast creates technology to help restaurants and local businesses succeed in a digital world. The Hybrid Development Representative (HDR) role is an entry point into Toast’s sales organization and a structured development path for people who aim to become Account Executives. High performers are expected to advance through the Toast Sales Academy and a specialized sales program, progressing from HDR to an All-Bound Sales Development role and then to Account Executive. The stated development timeline is 12–18 months of training to become an Account Executive. As a Bilingual HDR, you build and qualify sales opportunities through high-volume outreach to prospective businesses. You assess whether prospects may benefit from Toast’s digital platform, qualify their needs, and arrange meetings so Account Executives receive suitable opportunities. The role requires fluency in Mandarin and English and includes a hybrid work model. Compensation varies by geographic pay zone and includes base salary, commission, and bonus if eligible; commissions are uncapped.

Requirements

Fluency in Mandarin and English, including reading, writing, and speaking.
A long-term goal of becoming a full-cycle Account Executive and working in a commissioned closing role.
Self-discipline and sustained effort to meet ambitious daily activity goals and recover quickly from rejection.
A growth mindset, including seeking and applying feedback and identifying and communicating areas for development.
High self-accountability, ownership of daily performance metrics, and focus on measurable results and pipeline contribution.
Customer empathy and resilience, including handling rejection and objections professionally while pursuing positive outcomes for prospective customers.
Critical-thinking aptitude, curiosity, resourcefulness, and ability to process new information quickly to qualify prospects and solve problems.
Clear, professional, persuasive communication across high-volume calls and written outreach.
Strong organization, attention to detail, and time management to balance more than 100 daily outreach activities.

Nice To Haves

Previous sales or sales internship experience.
Experience participating in collegiate sales competitions.
Direct experience working in hospitality or retail.

Responsibilities

Complete at least 100 high-quality outreach activities each day, including warm or cold calls, emails, and social touch points.
Host qualification calls to understand prospects’ needs and determine how they may benefit from Toast’s digital platform.
Schedule meetings for qualified prospects and ensure a seamless handoff to the appropriate Account Executive.
Learn and execute inbound and outbound outreach methods in preparation for specialization in an All-Bound Sales Development role and progression toward Account Executive.