Bilingual Housing Stabilization Case Manager - LaGrange
About The Position
The Bilingual Housing Stabilization Case Manager (BHSCM) provides direct support to individuals who have transitioned from homelessness into permanent housing. Operating from a Housing First perspective, the BHSCM works closely with residents to help build skills and access the resources needed for long-term housing stability. Guided by St. Francis House’s Philosophy of Care – person-centered, recovery oriented, and trauma-informed – they focus on supporting progress in housing, income, and behavioral health. This role requires Spanish fluency, with an additional $1.50 per hour added to the base rate upon successful completion of a language assessment on the first day of employment.
Requirements
- Proficiency in English required; bilingual in Spanish required.
- Highly reliable, proactive, independent, and consistent.
- Knowledge of Motivational Interviewing, Housing First, Harm Reduction, and trauma-informed care.
- Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person-centered plans.
- Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs.
- Strong communication, advocacy, interpersonal, and customer service skills.
- Excellent organizational, time management, and attention to detail.
- Proficient with Microsoft Office Suite or related software.
- Able to work independently and collaboratively in a fast-paced environment.
- Strong understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
Nice To Haves
- Driver’s license and reliable transportation strongly preferred.
- Bachelor’s degree in social work or related human services field and 3+ years of experience strongly preferred.
- In lieu of bachelor’s degree, High School diploma or GED and 10+ years’ experience will be considered.
- Experience with direct service or case management with vulnerable populations, homeless population preferred.
- Lived experience with homelessness and/or recovery a plus.
Responsibilities
- Welcome new residents and support a smooth transition from homelessness to stable, supportive housing.
- Manage a caseload of approximately 15 residents, with about 30% requiring high-level support.
- Build proactive relationships through regular outreach to ensure residents are connected to services.
- Conduct assessments and develop service plans focused on housing, income, and behavioral health stability.
- Support development of daily living skills (e.g., budgeting, income, nutrition, tenancy).
- Use Motivational Interviewing to support residents’ readiness for change.
- Collaborate with team and community partners to plan positive resident activities.
- Coordinate with internal departments to address behavioral health, income, and basic needs.
- Maintain timely, accurate resident records and review caseload regularly.
- Monitor participant’s tenancy for early signs of issues (e.g., disputes, rent arrearages, violations) by tenant or landlords and report concerns to supervisor promptly.
- Act as liaison with landlords, providers, and other relevant parties as permitted.
- Track performance with supervisor to meet participant and agency goals.
- Adheres to agency code of conduct.
- Performs other duties as assigned.
Benefits
- Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Atlus dental insurance
- 4 weeks of vacation
- 13 holidays recognized per year
- employer – paid life & disability insurance
- a vested 403b retirement with 5% match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
