Bilingual Housing Locator

Compass Family Services•San Francisco, CA

66d•Onsite

About The Position

Compass Family Services is seeking a Bilingual Housing Locator to join their Compass Housing Location Services (CHLS) team. This role is crucial in empowering San Francisco families to find safe, stable, and affordable housing. The CHLS team provides comprehensive assistance with housing searches, including unit viewings, landlord advocacy, application submissions, denial appeals, and move-in cost support. The position serves families in existing Compass subsidy programs as well as those outside the traditional homelessness response system. The Housing Locator will explain rental assistance programs, visit open units, support clients through the lease signing and move-in process, and reach out to property managers and landlords to advocate for the program and explain its workings.

Requirements

Valid CA Driver’s license required, along with ability to be approved as a Zipcar driver (no significant negative incidents on driving record).
Fluency or a high level of professional proficiency in Spanish and English is required.
Experience with housing navigation/housing search is highly preferred.
Understanding of the issues low-income families and families experiencing homeless face.
Strong sense of professionalism and advocacy for working with landlords and property managers
Outstanding work habits: punctuality, communication, reliability, cooperation, professionalism. Ability to work independently and to juggle many responsibilities concurrently.
Knowledge of social service resources in the Bay Area.
Demonstrated commitment to diversity, equity, inclusion and belonging work.

Responsibilities

Develop positive relationships with families that foster connection, support, and trust.
Help families find housing, including coaching through the search process, accompanying to open houses, and speaking with landlords on their behalf.
Create and maintain relationships with landlords and act as a liaison between the client and the landlord/property manager.
Maintain contact with clients and landlords/property managers through frequent meetings, emails, and phone calls.
Maintain up-to-date and thorough client files, both paper and electronic.
Perform unit inspections and complete certification reports.