Bilingual Health Services Representative (Entry-Level)

Katapult Network•Arnold, MO

11d

About The Position

Katapult Network is recruiting an entry-level Bilingual Health Services Representative to coordinate information, services, and projects between departments and support managers and clients with day-to-day activities. The role is intended for recent college graduates and entry-level professionals. A bachelor's degree is required to apply; Spanish and English fluency is preferred.

Requirements

Bachelor's degree.
Communication skills, including clear written and verbal expression, effective listening, and appropriate information sharing.
Ability to organize and plan work by setting goals and benchmarks, prioritizing tasks, and completing work on time.
Problem-solving skills and ability to develop creative solutions while taking strategic risks.
Comfort meeting new people, building professional networks at all organizational levels, and interfacing with the public.
Flexibility, tolerance for ambiguity, and ability to change tasks or focus on short notice.

Nice To Haves

Fluency in Spanish and English.

Responsibilities

Maintain rapport with customers, managers, and employees through ongoing contact, research and development of services and methods, prioritization, and problem resolution.
Act as a liaison between associates and consultants to help with enrollment and benefits questions.
Review enrollment systems and provide basic analysis for monthly reporting.
Maintain the suggestion system's administrative and technical processes in accordance with management directives.
Enroll associates accurately in benefit plans using benefits administration, payroll, and vendor systems.
Maintain benefit enrollments and audit them for accurate invoicing by insurance carriers.
Document and communicate actions needed to maintain continuity of operations, identify irregularities, and determine ongoing needs.
Complete administrative projects by identifying and implementing technology and resources, redesigning systems, and recommending resource redeployment.
Support the Benefits and Workers Compensation/Safety teams.
Answer general enrollment questions from benefit-eligible associates and coordinate enrollment for status changes.