Bilingual Health Services Representative (Entry-Level)

Katapult Network•Arnold, MO

13d•$38,000 - $42,000

About The Position

Katapult Network is recruiting an entry-level Bilingual Health Services Representative to coordinate information, services, and projects between departments and support managers and clients in day-to-day activities. Recent college graduates and entry-level professionals are encouraged to apply. A bachelor’s degree is required to apply. Spanish and English fluency is preferred.

Requirements

Bachelor’s degree required.
Communication skills, including clear written and verbal expression, effective listening, and appropriate information sharing with people inside and outside the organization.
Organizing and planning skills, including developing goals and benchmarks to prioritize, organize, and complete work on time.
Problem-solving skills, including developing creative solutions and willingness to take strategic risks.
Social skills and comfort meeting new people, building networks at all organizational levels, and interacting with the public.
Flexibility, including tolerance for ambiguity and ability to change tasks or focus on short notice.

Nice To Haves

Spanish and English fluency is preferred.

Responsibilities

Maintain rapport with customers, managers, and employees through ongoing contact, research and development of services and methods, prioritization, and problem resolution.
Act as a liaison between associates and consultants to assist with enrollment and benefit questions.
Review enrollment systems and provide basic analysis for monthly reporting.
Maintain the suggestion system by directing and controlling its administrative and technical aspects in accordance with management directives.
Accurately enroll associates in benefit plans through benefit administration, payroll, and vendor systems.
Maintain benefit enrollments and audit them for accurate invoicing by insurance carriers.
Document and communicate actions needed to management, identify irregularities, and determine ongoing operational needs.
Complete administrative projects by identifying and implementing technology and resources, redesigning systems, and recommending resource redeployment.
Support the Benefits and Workers Compensation/Safety teams.
Answer general enrollment questions from benefit-eligible associates and coordinate enrollment for status changes.