Bilingual Entry Level HR Specialist

Avis Budget Group • Tulsa, OK

3d

About The Position

The T1 Bilingual HR Employee Support Representative administers HR-related queries and executes HR transactions to support an effective employee experience within agreed service levels. The team is a first point of help for HR queries across multiple countries, receiving requests through case management, system notifications, phone calls, and live chat.

The role responds to employee questions about administrative procedures and practices, researches and resolves issues, determines root causes, and ensures requests and documentation comply with process policies. It uses multiple online systems to answer questions and complete requests, including Workday and the Employee Portal’s Self Service, Knowledge Base, and Case Management tools. The representative works independently on most routine tasks, follows service level agreements, maintains compliance requirements, and contributes to improving HR services, procedures, and processes.

Requirements

• Minimum high school degree.
• At least one year of experience in customer service and/or human resources.
• Excellent oral and written communication skills to answer employee queries effectively.
• Excellent problem-solving skills and strong customer service skills.
• Strong organizational skills for tracking and documenting.
• Attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications.

Nice To Haves

• Spanish language ability (preferred).
• Workday or other HRIS experience (preferred).
• Experience in an HR Service Center or Contact Center operation (preferred).
• HR certification (preferred).

Responsibilities

• Respond to questions about administrative procedures and practices through phone, case management, and live chat; document and escalate requests as appropriate.
• Educate employees about available HR services and encourage use of self-service tools, including the HR Portal.
• Research and resolve problems in a timely manner while handling multiple issues and prioritizing urgent requests.
• Probe cases to identify the root cause of an issue or question and provide accurate answers.
• Identify and research incoming employee queries.
• Ensure documentation and employee requests comply with the policies for each process.
• Use multiple online systems to answer questions, complete requests, and resolve employee and HR needs.
• Work independently on most routine tasks.
• Contribute to delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction and achieve performance results.
• Maintain compliance requirements for dedicated HR shared-service processes.
• Use HR systems including Workday and the Employee Portal’s Self Service, Knowledge Base, and Case Management tools.
• Perform duties in accordance with service level agreements.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Voluntary benefits including group legal, identity theft, accident insurance, FSA, and additional life insurance coverages.
• 401(k) retirement plan with company-matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on Avis/Budget car purchases.
• Employee Assistance Program services, including counseling, financial and legal consultation, and referrals for care services.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED